Telephone Operator

This position is located in Health Administration Service at the Ralph H Johnson Department of Veterans Affairs Medical Center. The incumbent is an experienced telephone operator who operates the medical center switchboard working rotating shifts.

Duties include, but may not be limited to the following:: Monitors various Medical Center alarms and initiating emergency call procedures as required. Operates the audio and radio paging systems to contact staff members on call during both regular and irregular duty hours. Establishes connections for conference calls for key medical center personnel as requested. Maintains an accurate listing of patients, as well as key employees and other records incidental to the telephone system, that are used regularly to give information by telephone and assist in the routing of visitors. Maintains on-call roster of physicians, technicians, and other Medical Center personnel for location during non-administrative duty hours and an alphabetical listing of all employees. Handle a variety of difficult calls requiring extensive seasonal involvement. Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. Performs other related duties as assigned. Work Schedule: Different rotating tours of duty that are 8 hours a day, 5 days a week with rotating weekends and holidays. Subject to changed based on Agency Needs. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD07555ARelocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.