Service Agility Specialist

Independent Agent – Service Agility Specialist

In this dynamic role you will work agile environment where professionalism and commitment to our team environment is highly valued. This role will support all our Customer Service Teams.  Representatives will support a diverse set of customer inquiries including Independent Agent, Policyholders, Third Parties and member of our successful Service Center.  You will service and counsel policyholders on their personal insurance needs as a trusted insurance advisor. The representative will work independently on project assignments and other activities to support the success of Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and act as a role model.

Essential Functions and Responsibilities

• Develop and maintain product knowledge of all lines of business (Personal Auto, Homeowner, and Umbrella) across all regions.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all interactions.
• Exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge.
• Identify customer opportunities to educate, quote and sell our personal lines insurance products.
• Conduct periodic renewal reviews and provide recommendations to address potential insurance gaps.
• Develop and foster Agent/Company relationships.
• Engage in proactive efforts to exceed company objectives.
• Demonstrate willingness and ability to learn new functions within the Customer Solutions Center.

Qualifications and Education

• Excellent listening, communication, and organizational skills.
• Must have excellent interpersonal skills and possess the ability to work independently and in a team environment.
• Sales-related experience a plus.
• Personal Lines experience a plus.
• Must obtain a Property and Casualty Insurance producer license within the first 3 months of employment date.

Perks and Benefits

• 4 weeks accrued paid time off + 8 paid national holidays per year & 2 Floating holidays
• Free onsite gym at our Boston Location
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range: $46,500 - $56,500 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.