Intake Specialist - Full Time

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Qualifications:

Education/ Training:

• Must hold a degree from an accredited college or university with a recognized clinical discipline
• Maryland candidates must also possess certification or licensure in the counseling field Experience:
• Associate's Degree with at least 3 years of experience
• Bachelor's Degree with at least 2 years of experience
• Master's Degree with at least 1 years of experience

Your responsibilities in this role may include:
The Intake Specialist is responsible for overseeing the program's referral and admissions process in addition to all related administration functions. This position serves as the coordinator for new admissions and confirms all aspects of the intake process have been completed, including securing funding. This individual will complete and ensure the quality and timeliness of assessment and the accurate tracking and reporting of referral information. This role requires considerable contact with external entities including referral sources, community, and internal program management including ongoing working relationship with marketing department. Major responsibilities include, but are not limited to, achieving program utilization goals and objectives, conducting intake and assessments, including ASAMs, and generating daily reports of admission and discharge statuses via the agency's electronic health record system. Work is performed with considerable independence in accordance with established regulations, policies, and procedures. Work is reviewed and supervised by Admissions or Program Director, to whom this individual reports.

• Treat all clients and staff with dignity and respect
• Manage all phases of pre-admission /intake services for assigned program(s)
• Manage the daily census of assigned programs and generate daily reports
• Maintain efficient admissions/intake assessment procedures, ensuring appropriate referrals to program
• Participates with the multidisciplinary team to assess, evaluate, and determine the need for services
• Completes telephonic and face-to-face interviews with individuals presenting for admission
• Oversee and ensure client intake to care/transition, ensuring completion of documentation within the electronic health record system
• Maintain proficiency in assessment, intake and level of care protocols, utilizing the ASAM criteria
• Ensure accurate, up-to-date, intake records, records of referral, and funding sources
• Conduct admission funding reviews with relevant payor(s)
• Establish and maintain positive relationships with funding, referral and regulatory Agencies

Skills, Knowledge & Abilities

• Knowledge of regulatory, licensing, and accreditation standards
• Knowledge and ability to work with electronic health record systems
• Knowledge of substance use and mental health disorder treatment programs
• Knowledge and skill in assessment/evaluation and intake process and procedures
• Ability to exercise sound judgment in developing, implementing, interpreting and evaluating program policies, procedures and regulations
• Ability to communicate effectively, both verbally and in writing
• Ability to work with clients to gain confidence and cooperation
• Ability to successfully work with others from various cultures and backgrounds
• Ability to plan and organize work and prepare appropriate, accurate records, and reports
• Ability to establish and maintain effective working relationships with clients, staff, health care providers, referral entities, outside agencies, institutions and the general public
• Skilled at using computers, including familiarity and faculty with Microsoft Office programs like Word and Excel

What We Offer: Competitive Pay - Excellent Benefits - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field!

For more details please visit out website: https://www.gaudenzia.org/careers/

Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome.

Come work with us!

Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.