Market Success Manager

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RAYUS Radiology is looking for a Senior Market Success Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Sr Manager, Market Success, you will be  responsible for driving profitable referral growth, market share expansion and commercial excellence across assigned markets through the leadership of Account Executives. This role leads market planning, referral development strategy, sales execution, customer retention and commercial performance management. 

This is a Full Time Position supporting our South Florida territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(45%) Leadership Duties
1. Lead, coach and develop Account Executives and Market Success Managers to achieve market growth,
customer retention and business objectives
2. Collaborate with Operations, Marketing, Radiologists and Executive Leadership to achieve volume,
revenue and strategic growth objectives while fostering a culture of accountability, customer focus and
continuous improvement
3. Demonstrate strong leadership skills and abilities, remaining approachable and objective
4. Manage all hiring and retention processes, responsible for initial and ongoing training of new and
existing team members
5. Initiate and participate in team member performance evaluations, compensation, development and
conduct performance improvement plans, disciplinary actions and/or up to termination if necessary
6. Facilitate and lead regular team meetings and team member one-on-one (1:1) meeting’s with each
direct report team member; complete field rides with the sales team
7. Mentor and support team members, encouraging a culture of collaboration, compensation & HR
systems excellence, accountability and continuous learning and improvement
8. Determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones;
following proper escalation paths
9. Establish team goals, performance metrics and expectations; monitor results and implement
improvement plans as needed
10. Foster a culture of collaboration, accountability, continuous improvement and customer-focused service
11. Lead market and team meetings to align priorities, strategies and execution plans
12. Drive adoption and effective utilization of Salesforce and other commercial systems consistent with
company standards
13. Lead change management initiatives and support implementation of market and enterprise-wide
programs
14. Partner with radiologists, operations leaders and corporate departments to support business objectives
and strengthen organizational alignment
15. Manage assigned budgets and resources while ensuring efficient execution of team priorities and
projects

(40%) Market Growth, Strategy, and Business Development
1. Develop and execute market growth strategies, targeting plans and customer segmentation initiatives to
increase volume, market share and profitability
2. Identify, prioritize and pursue new business opportunities, including new referral sources, customer
segments, service lines and strategic accounts
3. Monitor market performance, referral trends, profitability and competitive activities to inform business
decisions and growth strategies
4. Partner with Marketing to develop and execute campaigns, educational programs and market-specific
growth initiatives
5. Build and maintain strong relationships with physicians, health systems, payors and key referral sources
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed
by team members within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications
required of team members to do this job. Reasonable accommodations will be considered.
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6. Collaborate with radiologists to promote existing and emerging clinical services and educate customers
on company capabilities
7. Deliver presentations, seminars and educational programs to current and prospective customers as well
as industry organizations and trade events
8. Oversee customer relationship management activities, ensuring accurate documentation of customer
interactions and market intelligence
9. Facilitate service recovery efforts and resolve customer concerns in partnership with operations
leadership
10. Support payor contracting activities, monitor referral patterns and identify opportunities to improve
market performance
11. Lead or participate in local, regional and national growth initiatives, serving as project lead when
appropriate

(10%) Sales Training and Organizational Development
1. Support the development and delivery of sales training programs, onboarding initiatives and best
practice sharing across the organization
2. Contribute content, facilitation and leadership at national, regional and market sales meetings
3. Mentor new sales leaders and support leadership development initiatives

(5%) Other Duties and Projects as Assigned

Required:
1. High School Diploma, or equivalent
2. Bachelor’s degree in business, marketing, healthcare administration or a related and applicable field; may consider relevant and applicable years of experience in lieu of degree
3. Five (5) years’ experience in healthcare sales, marketing, business development or related commercial experience
4. Three (3) years’ experience in leadership managing sales, business development or customer-facing teams
5. Experience with client relationship management (CRM) platforms, sales performance metrics and business analytics
6. Demonstrated success driving market growth, achieving performance objectives and leading high performing teams
7. Proficiency in Microsoft Excel and Microsoft Office applications
8. Regular travel is required throughout assigned markets and territories; a reliable means of transportation is required
9. Valid driver’s license and proof of current insurance is required for the team member to personally drive a vehicle for company business (regardless of whether it’s a company or personal vehicle)

Preferred:
1. Master’s degree in business administration, healthcare administration, marketing or related field
2. Experience in diagnostic imaging, radiology or healthcare services industry
3. Experience in leading multi-site teams and executing large-scale growth initiatives
4. Experience with Salesforce or similar client relationship management (CRM) platforms

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.