Health Technician (Telehealth Clinical) Advanced

The Health Technician (Telehealth Clinical) Advanced performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program.

Total Rewards of a Allied Health Professional Duties of the Health Technician (Telehealth Clinical) (Advanced) include but are not limited to: Coordinates, installs, maintains and manages the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT. Provides established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers. Establishes standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs. Participates in performance improvement activities aimed at improving the efficiency of the patient telehealth processes. Develops reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures. Coordinates clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling. Supports designated complex telehealth programs that require advanced technical skillsets. Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines; ensuring that patient privacy is protected by complying with all information security and patient privacy regulations. Receives and schedules requests for simple and complex intra-facility, and inter facility telehealth appointments using an electronic resource-based scheduling system Refers patients to providers for screening for Telehealth. Monitors and maintains schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. Provides patient education via approved materials. Supports the Veteran in completing patient satisfaction surveys. Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care. Installs troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology. Work Schedule: Monday - Friday, 7:30am - 4:00pm, subject to change based on needs of the facility. Virtual: This is not a virtual position. Functional Statement #: 01161F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.