Field Training Manager

Grimaldi's Pizzeria is hiring a Field Training Manager

Position Summary:

As a Field Trainer, you are responsible for providing training and professional development to new franchisees, managers, and existing restaurant personnel. The Field Trainer will also help support NSOs (New Store Openings). The Field Trainer is a self-starter and is highly confident in his/her presentation and training skills, with an engaging personality and an ability to form a quick rapport with the groups that he/she is instructing. The Field Trainer must have flexibility for schedules created for training sessions and is able to travel frequently within the United States. The Field Trainer is both an elite coach and very coachable. This role is instrumental in helping set up our most valuable assets, our franchisees, for on-going development and success.

Essential Duties and Responsibilities:

• Works closely with and at the direction of the Director of Learning & Development.
• Coordinates and implements training and education programs for managers, existing restaurant team members, and new franchisees on company standards, processes, and policies for all restaurants.
• Maintains current knowledge of new training methods and techniques and incorporates them into the Training Program.
• Reviews field information while remaining current on all company programs/products to support managers and franchisees.
• Coach trainees in all areas of operations.
• Facilitates Train the Trainer sessions as needed.
• Acts as corporate training liaison in the field, reporting training needs and issues to the corporate team as required.
• Responsible for certification of franchisees, franchisee training managers, and trainers used by corporate.
• Assist in the successful setup and training of all new store openings.
• Revitalizes and supports existing Franchise locations as needed, training and strengthening Brand Standards
• Helps build programs and schedules training classes.
• Ensures that training materials, including job aids, training programs, and e-learning are current, accurate, and effective.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the Field Training Support Specialist position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in Training & Development, Education, Hospitality Management, Business Administration, Communications, or other related field preferred.
• 2+ years of experience in a lead training position for a restaurant company or equivalent experience.
• Resides in an existing major market for Grimaldi’s including Phoenix, Las Vegas, Dallas, Houston, or San Antonio.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Excellent presentation skills.
• Ability to work cross-functionally on projects within all levels of the organization.
• Strong organizational, problem-solving, and analytical skills.
• Flexible and able to deal with frequent changes, delays, or unexpected events.
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before franchise owners, upper-level management, or employees of the restaurant.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic math and algebra.
• Ability to solve practical problems and provide feedback to trainees.
• Knowledge of database software, Internet software, Inventory software, order processing systems, and spreadsheet software.
• Familiarity with financial statements and general business practices.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, and Teams).
• Knowledge of food safety management practices.
• Ability to travel weekly (over 80%).
• Reliable transportation, and able to operate a motor vehicle on a regular basis.
• Ability to work nights and weekends as needed.

Our key ingredients consist of three simple things: People, Product and Service.  By combining these 3 ingredients with Grimaldi’s 8 Slices of Culture, we run the best pizza restaurants in the world. 

Quality – People, Product, Service
Family -- Opportunity, Diversity, Trust
Teamwork -- Creativity, Passion, Success
Communication –Listening, Understanding, Resolution
Energy – Welcoming, Positive, Fun
Accountability – Responsibility, Commitment, Focus
Hospitality – Generosity, Smile, Yes
Integrity – Respect, Honesty, Values

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We are an Equal Opportunity Employer. We E-verify.