Patient-Client Specialist - Cox North

Facility:

Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802

Department:

1017 Occupational Medicine SGF

Scheduled Weekly Hours:

40

Hours:

8a-5p

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. 

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

Occupational Medicine provides employer services as well as work injury care to a large number of employers groups across the region.  The Patient-Client Specialist is typically the first contact our customers have over the phone or in person.  The individual in this position plays a pivotal role in ensuring patients have a great experience from the moment they schedule an appointment to when they leave the office.  This position requires individuals to have excellent customer skills and a basic working knowledge of front office clinical procedures. This position is responsible for the daily preparation and submission and oversight of clinical patient check-in and check-out procedures as well as billing practices. The Patient-Client Specialist must be capable of managing heavy workload and managing of several tasks at one time.  Other duties may be assigned.Education: ▪ Required: High School Diploma or equivalent Experience: ▪ Preferred: Previous experience in patient care and physician office work or worker’s compensation management and care Skills: ▪ Capable of multi-tasking and answering multiple phone lines ▪ experience working with large patient volumes on a daily basis. ▪ ability to communicate effectively with a variety of people ▪ ability to work independently or as part of a team Licensure/Certification/Registration: ▪ N/A