Supervisory Correspondence Controller

This position is in the Correspondence Analysis Branch, Washington Headquarters Services (WHS). CMD supports the Secretary and Deputy Secretary of Defense by managing Department-wide correspondence policies. CAB oversees unclassified official mail and staff packages for OSD, Military Services, and Joint Chiefs. You will manage records, support CATMS information structures, handle military nominations, and provide customer service.

The incumbent serves as a Supervisory Correspondence Controller exercising judgment and control over the daily operations of the CAB and providing managerial guidance, administrative advice, and technical direction to subordinates to accomplish the Division mission. The incumbent must retain a high degree of managerial and technical skills. Directs daily operations of the Correspondence Action Branch, supervising eight civilian employees and one contractor; establishes performance standards, directs hiring and position management, evaluates ratings and awards, and drives continuous professional staff development. Serves as principal correspondence controller and liaison between OSD Components, the Joint Staff, Military Services, and the White House Military Office; leverages the Correspondence and Task Management System (CATMS) to manage Department-wide suspense actions, assign primary offices of responsibility (OPRs), and arbitrate complex tasking issues. Directs the end-to-end processing and quality review of all military General and Flag Officer promotion nomination packages, ensuring zero-defect staffing under strict deadlines for Secretary of Defense, Deputy Secretary of Defense, and White House Presidential consideration. Audits outgoing executive-level correspondence for policy alignment, responsiveness, and administrative precision prior to signature by SecDef, DepSecDef, or ExecSec; oversees secure dispatch across special courier networks, Department of State Diplomatic Pouch, and priority congressional/presidential channels. Authors and promulgates operational instructions, standard operating procedures (SOPs), and revisions to the Department Manual for Written Material, providing authoritative guidance across defense components to standardize executive communication.

Education cannot be substituted for experience.