Lead Medical Support Assistant (Community Care)

The Lead Medical Support Assistant (MSA) under Community Care service line monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow in the Community Care office. The Lead, MSA serves as a Consult Coordinator for Community Care Program. The MSA works collaboratively with other members of an expanded health care team to provide a robust interdisciplinary approach to care.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not be limited to: Assures coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work Ensures accurate and timely authorization of all Community Care and Non VA Care encounters Ensures accurate and timely scheduling of Community Care and Non VA Care appointments Provides guidance to staff members, to include changes in policies and procedures Distributes and balances workload Creates and maintains employee work schedules Orients and provides on-the-job training for new and current employees Ensures that all training requirements are met Organizes the work structure of his/her assigned areas Acts as liaison between other MSA's and staff in order to resolve day-to-day conflicts Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dieticians, Social Workers, and other administrative and professional staff throughout the Primary Care Service area Work Schedule: Monday- Friday, 7:30AM-4:00PM or 8:00AM-4:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91318-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.