Fare Inspection Ambassador

JOB FAIR - INVITATION ONLY

FARE INSPECTION ASSOCIATES NEEDED - ALL SHIFTS AVAILABLE

$24.00 Per Hour (benefits, weekly pay, free uniforms, pay advance)

CHARLOTTE AREA TRANSIT SYSTEM (CATS)

APPLY TODAY TO GET INVITATION TO UPCOMING JOB FAIR & ON THE SPOT HIRING

Job Summary:

Fare Inspection Associates/Ambassadors will serve as the primary fare inspection team, conducting proof-of-payment inspections using friendly, customer service centric, non-aggressive engagement to support compliance and a positive rider experience.

Shift Details:

• 4:30am to 1:30pm
• 8:00am to 5:30pm
• 1:00pm to 10:00pm
• 5:00pm to 2:00am

Responsibilities to Include:

• Conduct proof-of-payment inspections (train platforms, transit centers, etc.).
• Use issued validation equipment to verify active fare media.
• When on the Blue Line, rotate between railcars and platforms to avoid repeated inspections of the same riders.
• Maintain clear, calm, non-confrontational communication during all inspection interactions.
• Document and provide reporting on inspection volumes, compliance rates, and fare-related issues
• Provide basic wayfinding and system information upon request.
• Assist with fare machines and mobile ticketing questions when appropriate.
• Direct riders to customer service resources as needed.
• Follow de-escalation and safety protocols provided during training.
• Immediately report escalated or unsafe situations to Security or Transit Police.

• One year of customer service experience preferred
• High school diploma or GED required
• Must be at least 18 years of age.
• Must have friendly, outgoing personality
• Must be able to speak, read, and write the English language in order to create basic reports.

Physical Abilities:

• Must have the physical capacity to walk and stand continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
• Must be able to work outdoors in all conditions with provided inclement weather gear.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.