Rental Manager

Raymond West is looking for a detailed Rental Manager to join our team! The Rental Manager oversees the company’s rental fleet operations and team, ensuring efficient processes, high customer satisfaction, and achievement of business objectives. This role is responsible for managing rental fleet performance, employee development, operational compliance, customer relationships, and continuous process improvement. The Manager collaborates with sales, service, and leadership teams to maximize fleet utilization, support equipment lifecycle management, and drive departmental results through effective planning, leadership, and strategic decision-making.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Manage staff in an assigned area to include planning and assigning projects/tasks to staff, hiring, separation, and disciplinary actions, and conducting performance evaluations. 
• Ensure staff development and coordinate training programs for new staff and identify training needs for current staff.
• Provide leadership for assigned staff.
• Manage employees’ timecard utilizing the company’s time and attendance system. 
• Manage the operational activities within the Rental Department.
• Develop, organize, implement, and oversee programs, policies, and procedures.  
• Ensure achievement of Rental Department goals.
• Render decisions with respect to key department issues impacting overall service and performance.  
• Provide input to senior leadership for annual budgets.  
• Direct and prepare reports for the Rental department.
• Participate in company or department projects.   
• Ensure employees and team are following all company policies.  
• Maintain a professional attitude in all matters. 
• Demonstrate drive and initiative.
• Manage time efficiently. 
• Demonstrate capability to make sound decisions.
• Monitor the daily goals and objectives of the Rental Department and report corrective actions and potential impacts.
• Work closely with other departments and communicate with all levels of employees, customers, and supporting entities both verbally and in writing.
• Correspond with vendors and respond to inquiries in a timely manner.  
• Manage key rental accounts on a day-to-day basis, interacting directly with sales representatives and internal/external staff to ensure levels of service are met or exceeded.
• Manage Rental team response time, both collectively and individually, to ensure internal/external customers are properly and promptly supported.
• Interact with rental customers to understand their needs and address any issues/concerns with Raymond West’s provided level of service.
• Ensure Rental Department compliance with internal/external processes and provide corrective action associated with non-compliance.
• Audit day-to-day rental operations, to include rental orders, rental agreements, deliveries, pick-ups, and invoices. Conduct analysis to determine root cause for deficiencies and take corrective action to address both the current situation and to prevent recurrence.
• Develop and implement business strategies to control costs and increase revenue.
• Development and execution of strategic planning initiatives to improve the effectiveness and efficiency of the Rental Department overall.
• Serve as the primary Rental Department point of contact to other Raymond West departments, to include Sales, Field Service, Shops, Logistics, Parts, Credit, Collections, and Accounting to ensure efficient/effective business operations and customer satisfaction.
• As directed, participate in current management meetings to discuss/address performance metrics and operational challenges.
• As directed, provide guidance and oversight to the Rental maintenance, power, customer damage, audit, Samsara GPS, and other programs.

Required Skills/Abilities:

• Excellent Management skills
• Excellent Written and verbal communication skills
• Excellent Organizational Time Management skills
• Must be able to perform duties under minimal supervision 
• Proficient in Microsoft office Suite and similar software 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Due to heavy phone and e-mail communication, qualified candidates must have prior phone and computer skills, be able to clearly communicate by phone and e-mail, both internally and externally with customers, and enjoy working with others. 
• Must possess Leadership and people management skills
• Must demonstrate Customer relationship Management skills
• Must be strategic in planning and execution of projects and tasks
• Must have Financial and analytical skills
• Must be able to demonstrate continuous improvement and Lean thinking
• Must have excellent negotiation and decision-making skills
• Must be able to work on multiple Projects at a time
• Must have Cross-functional collaboration skills
• Must have excellent presentation skills

Education/Experience:

Minimum Education and Experience: Determined by position

• preferred a bachelor’s degree.
• 5 years’ related industry experience to include supervisory duties, training, or customer service; or equivalent combination of education and experience.

Travel Requirement:

• 5% (2 1/2 hours a week)
• Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is mostly Sedentary and desk bound; work performed in an office. Occasionally working in warehouse environments around equipment.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds 

Working Hours:

• Weekdays (Monday through Friday), 7 a.m. through 4 p.m. (or variable as required).
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.

Pay Range:

• The salary range for this position is $78,000 - $90,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. 

Qualified candidates must be able to pass a pre-employment physical and drug screen. 

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service. 

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.