Public Information Specialist

Organizational Location: There are (6) positions with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Commissioner, Intergovernmental Public Liaison, CBP Information Center, located in Washington, DC.

This position is located in the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of the Commissioner (OC), Intergovernmental Public Liaison (IPL), CBP Information Center (CIC), which serves as the agency's primary liaison with the worldwide public. The CIC supports CBP's mission to facilitate legitimate trade and travel by providing accurate and timely information regarding CBP regulations, procedures, policies, and programs in a professional and expedient manner. The Center is responsible for handling all public inquiries and complaints received by the agency, ensuring that each is addressed appropriately, with certain inquiries referred to the relevant office for further action. This position starts at a salary of $57,736.00 (GS-07, Step 1) to $91,815.00 (GS-09, Step 10) with promotion potential to $111,087 (GS-11 Step 10). Typical duties include: Responsible for responding to and answering sensitive and complex inquiries, comments, and concerns, which may involve issues pertaining to CBP programs and policies on issues such as trade, travel, tariffs, quotas, duties, and duty exemptions. Conducting independent research and maintains resource files according to subject matter to keep abreast of CBP activities, policies, procedures, and program changes to prepare answers to complex questions not contained in the answer database and ensure complete and accurate information is provided to the public. Establishing and maintaining resource files according to subject matter to keep abreast of CBP activities, policies, procedures, and program changes to ensure complete and accurate information is provided to the public. Responding to all requests for informational literature from individual travelers, travel organizations and business firms regarding CBP procedures and regulations, keeping in mind classified information as well as theFreedom of Information Act. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU Selective Placement Factor: Applicants that do not possess the following experience will be rated as ineligible for the position: Must be able to read, write, and speak fluent Spanish.

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Do not submit transcripts as a PDF Portfolio. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation, transcripts are still required. For a listing of some accrediting agencies see NACES | Credentials Evaluations Provided by NACES Members. See Recognition of Foreign Qualifications for more information.