Hotel 1928 Retail Supervisor

Collegiate Hospitality Group is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting directly to the General Manager, this position provides hands-on shift leadership, supports retail associates, maintains merchandising and inventory standards, and ensures a welcoming guest experience. The Retail Supervisor executes established procedures and escalates matters requiring management approval.

Job Duties and Responsibilities

• Supervise daily retail floor activities and help ensure smooth, efficient store operations.
• Provide shift direction, on-the-job training, coaching, and support to retail associates.
• Assist with scheduling, coverage coordination, and attendance communication, subject to General Manager approval.
• Monitor merchandise and supply levels; perform counts, receive deliveries, and communicate replenishment needs to the General Manager.
• Maintain store cleanliness, organization, displays, pricing accuracy, and visual merchandising standards.
• Deliver excellent guest service, address routine concerns, and escalate significant complaints as appropriate.
• Review daily sales and point-of-sale activity; communicate trends, discrepancies, and opportunities to the General Manager.
• Follow and reinforce company policies, cash-handling requirements, safety standards, and loss-prevention procedures.
• Provide ongoing feedback and document operational or performance concerns for management review; assist with evaluations when requested.
• Support approved promotions, special events, and retail initiatives as directed.
• Follow opening and closing procedures, including register reconciliation and required reporting.
• Identify operational improvements and make recommendations to the General Manager; implement changes once approved.

Education and Experience

• High school diploma or equivalent required.
• At least 2 years of retail or related guest-service experience preferred.
• Previous experience as a shift lead or supervisor preferred.
• Experience with point-of-sale systems, cash handling, merchandising, and inventory processes preferred.

Knowledge, Skills and Abilities

• Strong guest-service, communication, and problem-solving skills.
• Ability to direct daily work, coach associates, and model service standards.
• Working knowledge of retail merchandising, inventory practices, and loss prevention.
• Comfort with POS systems, basic sales reports, and cash reconciliation.
• Ability to prioritize tasks, remain organized, and respond calmly to guest or operational issues.
• Availability to work varying shifts, including evenings, weekends, and holidays as business needs require.

Company Overview

Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

Benefits and Hiring Information

Schulte Companies offers eligible associates benefits that may include DailyPay, telemedicine and virtual mental health access, health and life insurance options, 401(k) with company match, paid time off, holiday pay, pet insurance, employee assistance, and marketplace discounts. Eligibility is subject to company policy and position classification.

The hiring process may include interviews, screening, background and reference checks, and an employment assessment. This description summarizes typical responsibilities and may be revised to meet business needs. Schulte Companies is an Equal Opportunity Employer.