Superintendent-in-Chief (Internal Candidates Only)

PROGRAM/DEPARTMENT DESCRIPTION:

Boston EMS is the provider of emergency medical services for the City of Boston and is a nationally recognized leader in the field of pre-hospital emergency medicine. The department leverages the latest advances in both medicine and technology to bring high-quality, compassionate care to the people of Boston.

DUTIES:

• Principal supervisor of Boston EMS field staff and direct supervisor of Boston EMS Superintendents, Shift Commanders and other personnel/programs, as directed by the Chief of Department.
• As needed, serve as a proxy for the Chief of Department.
• Develop, implement and oversee department policies and procedures to support employee performance and ensure the effective delivery of emergency medical services.
• Supervise, train, motivate and evaluate direct reports.  Prepare and implement programs to promote staff performance. 
• Guide the department in establishing and striving towards a strategic vision, ensuring resources align with organizational priorities and expectations are clearly communicated. Establish mechanisms to ensure all areas have clear direction and guidance.
• Conduct analyses of EMS practices and procedures to inform improvement measures. Keep informed of latest developments in the delivery of EMS, including federal, state, and local laws/regulations affecting EMS. As a member of the senior leadership team, represent the department at local, state, and national forums, advocating on matters including patient care, personnel safety, billing, and regulatory issues.
• Serve as a subject matter expert and department point person for matters concerning unions, labor relations, workers compensation and collective bargaining agreements.
• Monitor day-to-day operations, providing guidance and direction as needed. May provide senior leadership during critical incidents, coordinating and overseeing emergency operations, particularly those involving emergency medical services.
• May serve as the medical incident commander at large special events, mass gatherings and mass casualty incidents.
• Oversee and engage in key financial activities, including major capital projects and procurement decisions, ensuring strategic alignment and fiscal stewardship.
• Maintain all current State certifications. 
• Perform other duties as required.

• Current certification as an EMT with MA DPH; Min 10 years of service at Boston EMS as an EMT or EMT/Paramedic of which 5 years must have been in a supervisory capacity; possess a valid MA Class D Driver’s License.
• Demonstrated leadership ability in a wide variety of areas including: employee performance, effective delivery of emergency medical services; managerial improvement; management training; ops programs; communication outreach and education.
• Demonstrated ability to author and review essential operational materials for internal and external dissemination, incorporating lessons learned, best practices, available knowledge, and general feedback to ensure a high-quality product. 
• Demonstrated ability to assess and astutely resolve conflicts, internally and externally, with a comprehensive understanding of both known and potential consequential impacts.
• Considerable ability to: communicate effectively orally and in writing; communicate with other public safety members at scenes; research/prepare written reports, presentations; interact successfully with personnel, others including the public, community groups, and elected officials.
• Considerable ability to: supervise personnel at scenes; identify training /discipline needs; manage multiple projects/priorities; make recommendations for changes in policies/procedures; maintain confidentiality.
• Advanced knowledge and understanding of basic medical terminology, organizational and operations management, training & supervisory techniques, the operation of EMS, policies, procedures, regulations of BPHC and EMS, the laws/regulations applicable to EMS including MGL (Ch 89, 90 & 111C), the MA DPH certification required for regional communication protocols, major transit routes and familiarity with Boston, its neighborhoods, customs.
• Good to considerable ability to: operate emergency vehicles in a safe, accepted manner, within the limitations of such vehicles; operate EMS radio/communication systems; ensure that all required certifications are kept current