General Manager - Field Operations - Fargo, ND

Job Summary:

As a General Manager of Field Operations, you will provide regional leadership across field operations, supporting fulfillment, plant operations, and preventative maintenance through multiple Technical Operations Centers (TOCs). You will translate organizational strategy into consistent, high‑performance execution by driving standardized processes, optimizing resources, and strengthening cross‑functional alignment. You will foster a safety‑focused, accountable, and engaged culture that delivers reliable service, operational excellence, and an exceptional customer experience.

Responsibilities:

Strategic Leadership & Operational Excellence

• Provide regional leadership for field operations across multiple Technical Operations Centers (TOCs).
• Translate enterprise priorities into regional operating plans with clear KPIs and outcomes.
• Standardize field workflows, service practices, and reporting across regions.
• Lead operational and resource planning to support unit growth and financial performance.
• Address recurring operational issues through root‑cause analysis and corrective action.
• Drive continuous improvement to strengthen productivity, service quality, and customer experience.

People Leadership & Talent Development

• Provide coaching, direction, and performance management to regional leaders and their teams.
• Build a culture of accountability, safety, and continuous improvement.
• Lead workforce planning, staffing optimization, and deployment strategies.
• Direct and evaluate regional activities to achieve performance and efficiency goals.
• Strengthen team capability through training, certification, and development programs.
• Remain available to support leaders outside standard business hours as operational needs arise.

Field Operations & Asset Readiness

• Ensure effective execution of field support and preventative maintenance activities in alignment with enterprise standards.
• Oversee regional tools, equipment, and inventory to support operational readiness and cost efficiency.
• Partner with Supply Chain and internal teams to plan for equipment needs, replacements, and capital requests.
• Monitor asset readiness and escalate risks or gaps that may impact service delivery.

Cross‑Functional Collaboration & Communication

• Serve as the primary liaison between Field Operations and all corporate partner functions.
• Coordinate cross‑functional initiatives such as construction activity, network upgrades, and process improvements.
• Deliver performance updates, risks, and improvement opportunities through regular reporting.
• Partner with stakeholders to ensure alignment on regional execution and priorities.

Community Engagement & Industry Insight

• Represent Field Operations with local governments, franchising authorities, and community partners.
• Partner with Government Relations to maintain strong local relationships.
• Leverage industry best practices and emerging technologies to improve safety and efficiency.
• Monitor industry trends to anticipate change and support a customer‑focused operating model.

Safety & Compliance

• Promote and enforce Midco’s safety standards, operational protocols, and regulatory requirements.
• Ensure compliance with OSHA and company safety guidelines, including proper PPE use and safe equipment.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain the cleanliness of the vehicle to present a professional image.
• Oversee fleet and equipment safety programs to maintain operational readiness, regulatory compliance, and professional representation.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.

Organizational Culture & Values

• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Demonstrate consistent, reliable presence and engagement to support team performance and morale.
• Embrace flexibility and adaptability by taking on additional responsibilities as required to support evolving business needs.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High school diploma or equivalent (GED).
• 5 years of experience in the telecommunications industry, with demonstrated career progression.
• 3 years of leadership experience.
• Possess or be able to complete First Time Right (FTR) certification within 60 days of hire and consistently apply principles in all aspects of work.
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past 5 years will result in disqualification from employment in this position.
• Working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.
• Excellent verbal and written communication skills to convey information clearly and effectively.
• Strong critical thinking and judgment to identify problems, evaluate options, and implement effective solutions in a timely manner.
• High level of attention to detail to ensure accuracy in planning, execution, and documentation.

Preferred Qualifications:

• Bachelor’s degree in Operations Management, Telecommunications, Business Administration, or a related field.

Work Environment:

• Work occurs in a mix of office, community, and field environments, requiring flexibility to move between settings based on daily operational needs.
• Regular in-person interactions take place at customer locations, business facilities, and field sites. This may involve accessing buildings, navigating stairs or elevators, and walking through indoor and outdoor areas.
• Noise levels and environmental conditions vary by location, ranging from quiet office settings to busier operational or outdoor environments.
• May periodically encounter typical field conditions, including outdoor weather, mechanical equipment, or elevated work areas, when supporting teams or observing work.
• Schedules may extend beyond standard business hours based on operational priorities, customer needs, or emergent situations. This may include occasional evenings, weekends, or holiday availability.
• Occasional travel, including short‑notice schedule adjustments, may be required to support team members across assigned locations.
• Drivers who are responsible to operate a Commercial Motor Vehicle (CMV) as a part of their role (e.g., bucket truck, truck/trailer combo) will need to be DOT qualified.

Physical Demands:

• Movement through office, customer, and field environments may involve walking, standing, bending, reaching, and similar routine physical actions during site visits and team interactions.
• Lifting or carrying equipment, materials, or supplies up to 80 lbs. may be required on occasion to support operational needs. Safe use of ladders and fall‑protection equipment may be necessary during field oversight activities.
• Access to indoor and outdoor work areas may require navigating uneven surfaces, steps, stairways, work yards, or other common field conditions.
• Entering elevated locations or confined spaces may occasionally be needed when observing or supporting field activities, with all work performed in accordance with safety policies and procedures.
• Climbing poles, ladders, bucket trucks, or similar structures may be required occasionally when supporting or evaluating field operations, using approved fall‑protection equipment and following all safety guidelines.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Adjust priorities and approach as circumstances change, using sound judgment to support effective outcomes.
• Maintain composure, organization, and clear decision‑making during time‑sensitive or high‑demand situations.
• Sustain focus and attention to detail when reviewing operational data, safety information, and performance metrics.
• Navigate interpersonal concerns with appropriate communication, professionalism, and support.
• Apply independent problem‑solving and decision‑making skills to address both routine and unexpected operational challenges.
• Manage multiple tasks or priorities at once while maintaining accuracy, consistency, and timely completion.
• Learn and apply new information, processes, tools, and systems as organizational or industry needs evolve.
• Communicate clearly and professionally with individuals at all levels, adapting style and approach as needed.
• Follow established procedures, guidelines, and safety practices consistently to support a compliant and efficient work environment.