Quality Specialist - 1st shift - NAIC2

Job Qualifications:

• Associate Degree preferred or 2 to 3 years of experience related to, or in Quality Management Systems applicable to the Information Technology, Telecommunication, Manufacturing, and/or the Logistics, Warehousing and Distribution industries.
• Ability to identify problems focusing on continuous improvement and initiate Corrective Actions and Preventive Actions utilizing Quality Tools such as Survey, Gap Analysis, Pareto Analysis, Fish-bone Diagrams, 5-Why, and Process Mapping for fact-based decision making.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of data with attention to detail and accuracy aiding in the ability to solve practical and abstract problems and deal with a variety of variables in situations where only limited standardization exists.
• Professional and self-motivated with the ability to establish priorities and manage time effectively with minimal supervision.
• Possess excellent verbal and written communication skills with the ability to lead/mentor, influence, collaborate, and build relationships with others.
• Experience in Project Management.
• Proficient in MS Office applications.
• Working knowledge of ERP/MRP software/systems a plus.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $55,200 - 69,000. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer.

Quality Specialist

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)--a collaborative ecosystem featuring state-of-the-art hardware and software--WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture--grounded in core values and leadership philosophies--has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Summary:

The Quality Specialist (QS) collaborates with other internal teams to drive process standardization/best practice, waste elimination, cost reduction, risk reduction, and continual performance improvement primarily encompassing our internal Supply Chain Cross Functional Operations Teams. The ideal candidate will have a foundational understanding of an ISO 9001:2015 Quality Management System, along with the ability to effectively apply and teach Quality principles and concepts in a challenging and diverse work environment. This position typically reports to a Quality Manager within the Quality Department under the Supply Chain Operations umbrella. This role is essential to WWT's desire to become the best technology solutions provider in the world.

Job Responsibilities:

• Collect, trend and analyze internal performance metrics assisting Leadership and Team Members with operational data measurement, analysis, and actions.
• Train WWT staff in QMS, applicable ISO 9001 requirements, Quality concepts, tools, and processes.
• Assist in the development of procedures, work instructions, forms, and other documents.
• Work with necessary parties, internal and external, to solve Customer, Supplier, product and service level issues.
• Assess processes, identify improvement opportunities, participate in and apply process improvement efforts.
• Initiate and facilitate CAPA meetings (Corrective Action / Preventive Action) to drive Containment, Root Cause and effective Corrective Actions to mitigate recurrence.
• Assist with internal and external QMS audits helping to ensure that WWT maintains required Quality certifications.