Metro Safety Ambassador (1st & 2nd Shift)

Job Title: Metro Transit Safety Ambassador (union position with union benefits)

$ 22.07 per hour (Weekly Pay, Pay Advance Before Pay Day, Free Uniforms, Great Benefits!)

Shift available:

1st shift - 7:00am - 3:30pm

2nd Shift - 2:30pm - 11:00pm

Metro Transit Safety Ambassador Program – Downtown Saint Paul. Metro Transit operates numerous bus stops throughout downtown Saint Paul, in addition, to three primary light rail platforms: Central Station, Union Depot, and 10th & Cedar Station. These high-traffic transit locations serve as critical access points for residents, commuters, and visitors navigating the downtown corridor.

The Metro Transit Safety Ambassador Program is a proactive initiative designed to enhance the overall safety, cleanliness, and customer experience within these transit environments. Ambassadors are strategically assigned to one of the three platforms, where they maintain a consistent and visible presence throughout their shift.

While on duty, Ambassadors conduct ongoing assessments of their assigned platform. This includes identifying and addressing concerns such as litter, vandalism, graffiti, and any violations of the established rider code of conduct. Through diligent observation and timely reporting, Ambassadors play a key role in preserving the integrity and functionality of these public spaces.

Ambassadors serve as the face of the transit system, delivering professional, courteous, and approachable customer service. By offering directions, assistance, and positive interactions, they foster a welcoming atmosphere that enhances public confidence and promotes respectful use of the transit system.

This role is performed exclusively through foot patrol, reinforcing accessibility, visibility, and direct engagement. Through their combined focus on safety, cleanliness, and hospitality, Platform Safety Ambassadors contribute significantly to creating a secure, well-maintained, and user-friendly transit experience in downtown Saint Paul. 

PHYSICAL ABILITIES
* Must have the physical capacity to ride a bike or traverse continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
* Must be able to work outdoors in all conditions with provided inclement weather gear.
COMMUNICATION
* Must be able to speak, read, and write the English language in order to create basic reports.