Program Assistant

Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

This Program Assistant position is located at San Francisco International Airport (SFO), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Providing a range of diverse administrative support assignments that include spending a minimum of 25% of time assisting managers in evaluating programs and their effectiveness in delivering services. You will perform a combination of routine and multiple and varying assignments in support of management efforts to evaluate, administer, and improve the efficiency, effectiveness, and productivity of organizations and programs. Providing assistance to a program area which may include finance, human resources, model workplace, scheduling, or other core functional area. Work activities typically support multiple projects/programs and contribute to one or more organizational units and major subdivisions. Assisting managers and other employees in day-to-day operations of the office. Compiling, tracking, and analyzing data. Applying analytical techniques and methods to perform a variety of administrative and analytical duties in support of TSA field operations. Coordinating the implementation of new office policies and systems and writing policy and internal procedural guidance after clarifying applicability of past practice, emerging guidance, and established policies and procedures with seniors or subject-matter experts. Interacting with internal staff and external customers including managers and employees. Contacts involve exchanging information, tracking status, and coordinating efforts. Acting as a lead for other support staff to coordinate multiple assignments. Preparing complex and sensitive correspondence including evaluation and assessment of the impact of changes to policy, practices, or program characteristics in assigned area. Providing advanced computer assistance. Undertaking complete analytical studies of limited scope under the direction of a senior, supervisor, or manager Reviewing work of lower level administrative support staff for accuracy and completeness. Scheduling meetings including conducting analyses of agenda items and proposing recommendations for a range of administrative or program matters for which precedents have been established. Providing advice and guidance to employees, timekeepers, supervisors, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay, including unusual situations where the guidelines require considerable interpretation and/or research of past precedents. Training staff to enter time-card data. Certifying time-cards and corrections each pay period and conducting random audits, to include the most difficult payroll issues. Acting as a point-of-contact with the National Finance Center (NFC) to resolve employee payroll issues.

You must possess U.S. Citizenship or be a U.S. National. You must complete a favorable Background Investigation (BI). Selective Service registration is required. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.