Bilingual Senior Assistant Branch Manager
About the role
* Assist the branch manager in hiring, training, and daily operations of staff
* Prepare work schedule, assist with the bank balancing, staff meeting, customer care and concerns
* Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards
* Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
* Accountable for the achievement of monthly new account production as assigned by upper management
* Work closely with the branch manager to motivate staff to achieve retail and new account production
* Participate in an active sales environment that may require in-store aisle prospecting
* Attend business development calls, or other sales opportunities, with a member of management
* Manage branch operations and staff in the absence of the manager
* Serve as senior assistant within assigned branch
* Mentor and contribute to the development of Assistant Branch Managers
* Assist Branch Manager with New Account Review and TARA calls
* Lead Business Development calls and CRA work within the community
* Provide bank services to a diverse customer base, including a large Spanish speaking population
* Regular and predictable attendance and punctuality
* Complete other tasks as assigned by manager as needed to include, but not limited to, opening/closing branch
Physical Requirements:
* Required to stand or walk for extended periods of time dependent upon branch location
* Operate a computer and other office machinery
* Schedules are prepared based on business need and subject to change at any time.
* Ability to lift up to 50 lbs
FNBT is an equal opportunity employer.
* At least 18 years of age
* High School diploma or equivalency
* Ability to communicate clearly and professionally in both Spanish and English
* Minimum of one year management/supervisory experience in an FNBT Branch Supervisor or Assistant Branch Manager role
* Strong sales skills with the ability to effectively develop business opportunities
* Proven ability to establish and maintain sound relationships with existing and potential customers
* Excellent communication skills across levels within the organization and external customers
* Exceptional leadership skills
* Proven ability to motivate and develop team members
* Consistent success with obtaining assigned targets and operational standards
* Extensive cash handling experience
* Experience working in a high volume, fast paced environment
* Must be able to work a flexible schedule including evenings, weekends, and holidays.
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
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