113 - Clerk, Operations Office

The company is looking for a customer service representative! The position carries out all Customer Service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills. 

Safety of our associates has always been Our #1 priority. 

Description of the Position:

• Works in conjunction with the site Operations Manager to maintain accurate inventory levels in their location.
• Responsible for maintaining accurate records of all inventories.
• Handles all paperwork and follows all procedures to meet this goal.
• Verifies all orders received and shipped and ensures that the orders are properly accounted for in the company's records.
• Accounts for all defective or damaged products and follows with appropriate corrective action.
• Manages and reconcile all cycle counts

Customer Service Responsibilities:

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.
• Investigate inventory discrepancies found through cycle counts and determine root cause of the problem.
  • Pull slow moving or obsolete inventory as requested by the customer in order to dispose, salvage, or donate. This may include physically lifting or moving product or materials.

Customer Service Benefits:

• Medical, Dental, Vision (Options available)
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open-Door culture

Rate: $22.00 plus $1.50 shift differential per hours worked

• High School Diploma or GED; or equivalent combination of experience and education.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite