Residential Coordinator

Description

The Residential Coordinator supports the day-to-day operations of assigned homes. This role provides 

hands-on leadership to DSP teams, helps ensure homes are staffed and stable, validates required 

documentation, supports training and onboarding, and coordinates household operations (inventory, 

transportation coordination, maintenance requests) to maintain a safe, compliant, and person-centered 

environment

Essential Duties and Responsibilities

• Direct supervision and leadership of DSP I and DSP II staff, including day-to-day oversight of 

staffing coverage, coaching and performance feedback, reinforcement of person-centered 

practices, and accountability for policy adherence, documentation accuracy, and quality service 

delivery within assigned residential settings.

• Support day-to-day operations of assigned home(s), including routines, household inventory, 

menu planning, and transportation coordination.

• Ensure high-quality care for individuals served by overseeing daily support activities, 

scheduling medical and personal appointments, and promptly communicating any health or 

medication changes to the clinical team and AD.

• Provide direct care coverage as needed and ensure continuity of supports during staffing gaps.

• Submit and track maintenance requests; complete weekly home visit guides/house audits and 

follow up on the completion/ resolution of items identified.

• Support onboarding/on-the-job training; ensure training checklists and competency steps are 

completed and returned per process.

• Validate required documentation (daily notes/service logs, MARs, data sheets, vehicle logs, 

timesheets) is accurate and submitted on time.

• Manage clients’ use of personal funds and maintain accurate, compliant supporting 

documentation in accordance with organizational and regulatory requirements. 

• Conduct and document routine home safety drills (e.g., fire drills) and validate life safety 

standards are followed according to Company policy. 

• Serve as a first-line point of contact for urgent home-level issues and respond to unexpected 

events/emergencies per on-call expectations when assigned.

• Support quality improvement efforts and ensure standards of care are met.

• Perform other duties as assigned

Benefits:

• NO CREDIT CHECK bank accounts to all employees with cash advance opportunities.
• $3,000 in tuition reimbursement annually for full-time eligible employees - $12,000 maximum 
• $10,000 in life insurance for all employees at no cost.
• Medical, Dental, Vision, Voluntary Life Insurance
• 401K

#INDDSP 

Requirements

High school diploma or equivalent required

Valid driver’s license and clear background check

IDD experience preferred (recommended: 1-2 years)

Reliability, integrity, and a positive attitude

Strong organization, follow-through, time-management, communication, and leadership

Ability to complete electronic documentation and ability to operate basic office and computer equipment

Ability to lift/move up to 50 pounds and perform physically demanding work in residential/community settings