Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) position is assigned to the Health Administration Service (HAS) Outpatient Specialty Section and serves as administrative support within the Phoenix VA Health Care System. This position is located at: Carl T. Hayden Veterans' Administration Medical Center, 650 East Indian School Road, Phoenix, AZ 85012-1839.

Typical duties include, but are not limited to: The AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Conducting inbound and outbound phone calls to obtain required information to determine patient needs. Managing follow-up care for Return to Clinic orders, consults, tests, etc. Verifying and updating demographics and insurance information (ICB).. Monitoring pre-appointment information, assuring readiness for the patient visit/procedure. Managing patient systems to verify and validate accuracy and resolve concerns. Ensuring encounter forms are completed in order to obtain appropriate workload credit. Providing excellent customer service and assists in providing front line resolution, when applicable. Work Schedule: First 4 weeks: Monday - Friday, 7:30 A.M. - 4:00 P.M. for training; Permanent work schedule starting Week 5: Monday - Friday, 8:00 A.M. - 4:30 P.M. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.