Medical Administration Officer

This position serves as the Business Implementation Manager for all Business Practice functions, inclusive of all the sites and satellite clinics at the VA New York Harbor Healthcare System.The Business Office Chief reports to the Associate Medical Center Director. Is the subject matter expert on all matters related to patient administration, scheduling governance, data quality, medical legal eligibility, beneficiary travel, health information management.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Supervisory duties Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates. Interview candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions. Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager. Effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Find ways to improve production or increase the quality of the work directed. Develop performance standards. Give advice, counsel, or instruction to employees on both work and administrative matters. Service Management Exercises program management responsibilities for all aspects of the Business Office (Health Administration) Program as noted above. Serves as the healthcare systems subject matter expert for a wide range of business practice related initiatives Provides oversight for the Business Practice functions at each of the multi-complexity medical centers sites and satellite clinics. Maintains direct communication with program officials and provides consultations pertaining to problematic issues associated with the program and its operations. Implements performance measures for the program and monitors operations to ensure goals are achieved. Develops and implements action plans to address those business practice-related areas needing improvement. Administrative Management Oversees implementation of new policies and programs approved by VACO's Chief Business Office. Actively participates in the resolution of conflicts between local needs, VISN priorities, and service requirements. Collaborates with the Compliance Officer, and support staff on business practice-related activities. Represents the interest of the HCS when interacting with insurance industry representatives, Non-VA contract providers, and other interested parties. Obtains and provides the necessary information required by legal counsel. Develops data, completes statistical reports, and recommends action in response to self-initiated inquiries or in response to requests from other HCS staff or VISN staff.. Compiles various types of correspondence to respond to general, technical, and congressional inquiries relating to program area responsibilities. Makes presentations on current program status and activities to senior management. Communicates with and educates Veterans, Veteran organizations and their representatives, and community organizations regarding the functions and intent of the program area responsibilities and the impact of regulatory and legislative changes, as needed. Meets the needs of the customers (Veterans, visitors, volunteers and staff) while supporting the HCS and VA service missions.. Fosters corporate culture of public service, trust, accountability and excellence. Conducts meetings, briefings and other oral presentations on highly complex, technical and often sensitive topics that have a direct impact on the financial well-being of the HCS. Establishes and maintains effective work relationships in meeting and dealing with others throughout and external to the organization, who often espouse divergent viewpoints and conflicting goals and objectives. Other duties as assigned. Work Schedule: 7:30am-4pm, M-F Telework: This position may be authorized for Ad hoc telework. Ad hoc is defined as occasional, non-recurring telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer/PD# 620-151690 Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Must have a valid, state driver's license. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.