Lead Rep, Agency Field Services

This position is responsible for providing customer service for broad inquiries related to field offices, producers, representatives, and other partners. The role applies comprehensive knowledge and independent judgment to resolve escalated issues, ensures accurate and compliant processing of transactions, and contributes to process improvements while mentoring and guiding team members.

• This is a hybrid role working partially in-office (Cincinnati, OH) and partially from home.

What you do:

• Resolve escalated or broad inquiries and operational issues, applying policies and regulations.
• Ensure accuracy of data, payouts, and related financial information.
• Delegate tasks and review work products to ensure accuracy and consistency.
• Identify trends or risks and implement corrective actions or improvements.
• Lead or coordinate projects and process enhancements.
• Provide subject matter expertise, training, and mentorship to team members.

What you bring:

• H.S. diploma or GED is required.
• 4-7 years of experience is required.

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:

Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.