Peer Success Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Responsibilities  

• Guide members through one-on-one meetings to train on peer systems and processes  

• Set appropriate expectations for members regarding peer and what success looks like in our program  

• Maintain knowledge and understanding of the program as it continues to scale  

• Be knowledgeable about all Kaseya products but Powered Services Pro in particular (training provided)  

• Travel to quarterly meetings and network with members in addition to providing logistical assistance

• Encourage members to understand the TruMethods framework. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.  

• Assist in training all new staff on the TruMethods framework and the Peer Program.

• Forecasting potential churn and developing strategies to keep churn below 5%.

Preferred Qualifications  

• Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues  

• Persistence and follow through  

• Organizational skills  

• Knowledge of the MSP industry

• Knowledge of HubSpot, Calendly, Zoom, Asana and Microsoft Suite  

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.