Program Support Specialist (Training)

This position is located in the Architect of the Capitol, Office of the Chief Executive Officer for Visitor Services, Planning, Evaluation and Operations Division, Administration Branch. The Program Support Specialist (Training) supports the training office by researching interpretive practices, reviewing and updating Visitor Guide training materials, delivering staff training, coordinating training programs and resources, and maintaining training records and administrative processes.

The incumbent serves as a Program Support Specialist (Training) who researches and develops instructional materials, coordinates and delivers training programs, engages internal and external stakeholders, and manages program records and resources for the Capitol Visitor Center. Major Duties Research, Writing and Editing Reviews resources and emerging practices in the field of interpretation and conducts benchmarking analyses. Works with Visitor Services leadership to identify performance gaps, organizational goals and training needs. Reviews current Visitor Guide training materials and recommends improvements and interpretive standards. Integrates research from AOC and Capitol Hill partners into training materials to reflect current scholarship concerning the U.S. Capitol and Congress. Writes, edits and prepares training content and drafts for review. Training Program Delivery and Collaboration Works with the Training Specialists to develop and present formal and informal training programs that support the mission of the Capitol Visitor Center. Coordinates training materials and classroom, cart or venue setup and uses varied interpretive techniques for staff audiences. Delivers accessible programming and follows safe work practices. Uses inquiry-based and object-based learning techniques to facilitate staff discussion and engagement. Leads weekly program delivery, coordinates training department activities, confirms resource availability and provides backup program delivery. Collaborates with Training Specialists, the Administrative Officer, Visitor Services staff, the Exhibits and Education Division, other CVC divisions and external partners. Administrative Support Manages training files, records, attendance information and rosters. Develops standard operating procedures that support consistent and continuous office operations. Coordinates training schedules and supports training procurement and resource use. Complies with applicable safety requirements and uses required personal protective equipment when appropriate. Performs other related duties as assigned. *** Please Note: This position is temporary in nature and will not exceed 13 months. This is strictly a temporary assignment where there is no permanent need or permanent funding available for the work involved and that the temporary appointment is limited in duration. The duration of this temporary appointment may be shorter or longer, depending on the duration of the work or project.

A citizen of the United States; A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or A person who is currently an officer or employee of the Government of the United States.

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