Immigration Services Analyst

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Analyst, you will perform a wide variety of duties related to the analysis of immigration benefit and enforcement actions; including researching, interpreting, and applying immigration statutes, policies, and regulations to the processing of complex immigration action cases.

Review and analyze contents of Immigration Files; identifying documents needed to respond to inquiries from DHS Field Officers and Agents; protect PII and SPII from unauthorized disclosure.

Make accurate and timely updates to national databases indicating the current file location and reflect immigration-related actions and biographical data documented in files.

Recognize and correct problems in electronic systems to reflect actions documented in non-citizen Files.

Take calls in Call Center environment, gather relevant information to provide accurate data to customers, verify caller authenticity; monitor, review, or facilitate analysis of workload ensuring cases are worked timely and in proper order.

Prepare written responses to information requests using correct verbiage, grammar, and spelling; write synopses of complex cases in clear and concise language appropriate to the situation and the reader.

Make accurate, timely updates to local databases tracking workload; maintain daily statistical reports; review work of others to ensure accurate, timely, and complete responses; provide training for team members individually or in groups.

You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year.

COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution. Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202, An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual's first day of reemployment. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Common definitions for hiring terms found in this announcement.