IT Specialist

This position is in Office of Information and Technology (OIT), End User Services (EUS), Enterprise Command Operations (ECO). The position provides monitoring technical oversight for VA Enterprise Wide application within the ITIL DEVOPs agile approach by interfacing with both the application developers and monitoring operations team to deliver faster and more efficient monitoring solutions. The incumbent must understand software, data structure, data management, and database design principles.

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Duties: Analyze user needs and requirements to plan architecture and write detailed functional specifications documenting the architecture development process for enterprise monitoring solutions. Plan implementation strategies for new systems and interfaces, document impacts to the current and target environments, and ensure enterprise components can be integrated and aligned across procedures, databases, policies, software, and hardware. Consult with customers and organizational stakeholders to evaluate functional requirements and translate business and functional needs into technical requirements, operational capabilities, and monitoring solutions. Develop enterprise technical strategy and recommend new tools, technologies, platforms, architecture standards, and technical quality guidelines for enterprise-wide implementation of monitoring capabilities. Lead complex technical project-planning sessions and provide subject matter expertise on monitoring key performance indicators, metrics, performance, and availability requirements with business units, developers, and operations teams. Develop and facilitate data-gathering methods and data-collection frameworks, collect metrics and trending data from multiple disparate sources, and support data mining and data warehousing activities. Analyze data sources and large data sets, assess the validity of source data and findings, identify trends or patterns, and provide actionable recommendations to critical stakeholders based on data analysis. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 422 - Data Analyst 641 - Systems Requirements Planner 651 - Enterprise Architect Design, Requirements Analysis, and Planning For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.cisa.gov/tools/cyber-career-pathways-tool Work Schedule: Monday-Friday, 8:00AM - 4:30PM EST; tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion. Virtual: This is NOT a virtual position. Position Description/PD#: IT Specialist/PD17598A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. This job opportunity announcement may be used to fill additional vacancies. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.