Service Desk Procurement Tech-NE445

Assist the Procurement and Service Desk teams by completing tasks necessary for the ongoing support of all employees at SSFCU. Communicate and provide professional service effectively to the end user regarding hardware, software, application, network issues and related issues. Escalates complex issues to the Device Assurance team. Creates all necessary documentation for staging related processes. Communicates with the appropriate teams by phone, email and/or using the incident management ticketing system to complete requests and scheduled deployments. Complete assigned tickets in a timely manner and document ticket resolutions. Communicate updates and critical information to support teams and management that will benefit team awareness of any ongoing issues. Participates in projects with other ET teams to include new branches, department relocations, remodels, upgrades, and lease refreshes. Maintains accurate inventory of all stored assets in enterprise staging rooms. Maintains cleanliness of all enterprise staging areas. Participates in the entire lifecycle of all ongoing lease efforts. Identify and address efficiency gaps in current processes. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.
High school diploma or equivalent. Minimum two (2) years of Enterprise Technologies experience. Operational knowledge in desktop applications, PC’s various printer models and other peripherals. Proficient with Microsoft O365 product to include Excel, Power Point and Visio. Effective communicate well with peers and superiors. Ability to read, comprehend and convey technical material and apply the principles learned. Logical and detail oriented. Thorough knowledge of operating system software and related components/tools. Work flexible hours as needed, including occasional weekends. Provide seven day a week, twenty-four hour a day on call support. Availability for periodic travel to work-site locations.