LEAD MEDICAL SUPPORT ASSISTANT (Medical Administration Service)

This position is aligned under Medical Administration Service (MAS), the largest administrative department in the North Florida/South Georgia Veterans Health System (NF/SGVHS). The employee serves as a Lead to the MSAs within Medical Administration Service (MAS). The duty station for this position is in Ocala, FL.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties and program responsibilities include but not limited to the following: Distributes and balances workload among MSA staff to ensure timely completion of assignments. Monitors work assignments and ensures adequate coverage of assigned areas. reviews work for quality, accuracy, and compliance with VA policies and procedures. Ensures accurate and timely scheduling of patient appointments and coordination of clinic schedules. Provides guidance, orientation, and on-the-job training to new and current MSA staff. Creates and maintains employee work schedules and assists with organizing workflow. Identifies and resolves scheduling issues, workflow concerns, and day-to-day conflicts. Educates MSAs on VA scheduling policies, directives, and access management requirements. Conducts scheduling audits and reviews data to identify errors and areas requiring additional education. Uses electronic medical records, scheduling systems, databases, and reporting systems to manage and review information. Review clinic access and workload data to identify potential issues affecting timely access to care. Serves as a Liaison between MSA staff, clinical staff, supervisors, and other departments. Preferred Experience: 2 years experience in a Specialty Clinic or Specialty Hospital Setting. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position .Functional Statement #: 51008F

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement.

There is no education substitute for GS-7.