Membership Service Rep

Description

POSITION SUMMARY

Under the direct supervision of the Membership Director in harmony with Christian values of this Association and in accordance with the policies of the Association, the Member Services Representative will be directly responsible for providing the highest quality service to members and the community.

 Essential Functions

• Responsible for reading the Membership Communication book at the start of each shift.
• Assist with tours
• Responsible for studying and learning the brochure and front desk manuals in the first two weeks of training
• Responsible for accurately reconciling daily cash drawer
• Participate in delivery of services to members to ensure excellence
• Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved in the YMCA
• Communicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages
• Greet and interact with members in a friendly manner
• Assist at member service desk and make sure that no member if left unattended
• Responsible for attending YMCA open houses (2year)
• Maintain a clean, supplied, and organized member service desks
• Oversee that all members and guests are properly checking in at the member service area when using the YMCA facility
• Present a professional image to all employees, members, and general public
• Follow proper procedures for all business transaction (example: receipt, monies and program registration
• Promote family membership and program enrollment
• Attend all designated staff meetings
• Wear nametag and adhere to dress standards at all times
• If unable to work due to sickness, vacation, etc. Responsible for finding shift coverage.
• Contact supervisor and keep them posted on who will be working in your place.

Requirements

Job Requirements

The Membership Services Representative must demonstrate a personal commitment to the mission and core values of the YMCA. This position requires a person who must demonstrate an ability to work effectively with people and be a team member. This position requires good organizational skills, strong human relation skills, general knowledge of business procedures, good communication skills (verbal and written), willingness to adapt to change and knowledge about YMCA operational procedures and programs. This person must have sales experience, a working knowledge of operating computers, must be dressed in uniform, friendly, and exhibit good health habits. The ability to establish and maintain harmonious relationship with staff, volunteers, members and community is essential.

Must be 18 years and over

ACCOUNTABILITY

• The Member Services Representative will report directly to the Membership Director. He or she will be responsible for the successful development of the membership base, and quality customer service, as well as the successful completion of all transactions during shift.

PHYSICAL REQUIREMENTS

• Standing for long periods of time, up to 8 hours per shift, lifting, and carrying up to 100 lbs; bending, time outdoors, sitting and desk work up to 8 hours per shift, working with chemicals, and must be able to perform physical duties of positions of which you supervise. Required to take YMCA training in CPR, AED, First Aid and New Staff Orientation within 30 days of employment.