Shop Manager – Bloomingdale’s Century City

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

As a Jenni Kayne Concession Shop Manager, your primary responsibilities include the following:

As the Bloomingdale's Shop Manager at Jenni Kayne, you will lead the day-to-day operations, sales performance, and client experience of our concession within Bloomingdale's. You will be responsible for driving revenue, developing a high-performing team, maintaining brand standards, and building strong partnerships with Bloomingdale's leadership and associates. This role requires a hands-on leader who embodies the Jenni Kayne brand, delivers an elevated client experience, and drives business results within a department store environment.

Role & Responsibilities

As the Bloomingdale's Shop Manager, your primary responsibilities include the following:

Sales & Client Experience

• Drive concession sales performance by achieving or exceeding sales goals, KPIs, and business objectives.
• Deliver an exceptional, personalized client experience that reflects the Jenni Kayne brand and service standards.
• Lead by example on the sales floor, demonstrating strong selling, styling, and relationship-building skills.
• Build and maintain an active client book through personalized outreach, follow-up, and clienteling initiatives.
• Partner with Bloomingdale's associates and department leadership to increase brand awareness, client engagement, and sales opportunities.
• Leverage Bloomingdale's clienteling tools, including B-Connected, to strengthen client relationships and drive repeat business.

Team Leadership & Development

• Lead, coach, and develop concession team members to achieve individual and collective sales goals.
• Foster a positive, collaborative, and results-driven team environment aligned with Jenni Kayne's values.
• Provide ongoing performance feedback, product education, and selling support to strengthen team capabilities.
• Partner with Retail Sales leadership and Bloomingdale's management on staffing, scheduling, and business coverage needs.
• Ensure team members consistently demonstrate brand knowledge, professionalism, and elevated service standards.
• Lead by example in maximizing productivity during downtime through client outreach, merchandising, and operational support.

Store Operations & Inventory Management

• Oversee daily concession operations, ensuring compliance with Jenni Kayne and Bloomingdale's policies, procedures, and operational standards.
• Maintain organized stockrooms, accurate inventory records, and efficient shipment, replenishment, and transfer processes.
• Oversee stock associate responsibilities, ensuring operational tasks are completed accurately and on time.
• Conduct weekly cycle counts, monitor inventory discrepancies, and report shrink or loss in accordance with company procedures.
• Partner with Buying, Planning, and Allocation teams to communicate product needs, inventory opportunities, and assortment feedback.
• Ensure accurate execution of point-of-sale transactions, returns, exchanges, and other customer service processes using Bloomingdale's systems.

Visual Merchandising & Brand Presentation

• Maintain the concession's visual presentation in alignment with Jenni Kayne's merchandising standards and brand aesthetic.
• Execute seasonal floor sets, product launches, and merchandising updates in partnership with Jenni Kayne and Bloomingdale's visual teams.
• Identify opportunities for enhanced brand visibility, including mannequin placement, product features, and promotional presentations.
• Provide regular visual updates, including photographs and feedback, to Retail Sales leadership.
• Ensure the sales floor and stock areas remain clean, organized, and consistently maintained.

Business Performance & Reporting

• Analyze daily, weekly, and monthly sales performance, identifying opportunities to improve revenue, conversion, and overall business results.
• Develop and execute action plans to achieve sales goals and improve concession performance.
• Provide weekly business recaps, product feedback, and performance updates to Retail Sales leadership.
• Participate in weekly business meetings and leadership touchpoints to review results, priorities, and opportunities.
• Prepare for and participate in quarterly business reviews and site visits, providing insights on sales, product performance, competitive brands, and operational needs.
• Collaborate with cross-functional partners to support business growth, inventory productivity, and overall concession success.

Bloomingdale's Partnership & Brand Representation

• Serve as the primary Jenni Kayne brand ambassador within Bloomingdale's, building strong relationships with department managers, associates, and leadership.
• Partner with Bloomingdale's management to identify opportunities to increase brand visibility, customer engagement, and sales.
• Coordinate product knowledge sessions, morning meetings, and quarterly training opportunities with Bloomingdale's associates.
• Collaborate with Jenni Kayne's Education & Training team to ensure consistent product knowledge and brand storytelling.
• Maintain strong communication and partnerships with nearby Jenni Kayne retail locations to support client referrals and cross-channel opportunities.
• Ensure the concession consistently represents Jenni Kayne's brand identity, service philosophy, and commitment to an elevated customer experience.

Qualifications & Experience

• 3–5 years of retail management or leadership experience, preferably within luxury, contemporary fashion, lifestyle, or department store retail.
• Proven ability to drive sales, achieve KPIs, and lead a high-performing retail team.
• Strong selling, styling, clienteling, and relationship-building skills.
• Experience working within a department store or concession environment preferred.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Strong understanding of retail operations, inventory management, visual merchandising, and retail math.
• Ability to analyze sales performance and translate business insights into actionable strategies.
• Proficiency with POS systems, CRM platforms, and Microsoft Office; Bloomingdale's systems experience preferred.
• Ability to manage competing priorities and thrive in a fast-paced, customer-focused environment.
• Flexibility to work a retail schedule, including mornings, evenings, weekends, and holidays based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to lift, carry, push, or move merchandise and supplies weighing 30 pounds or more, with assistance or equipment when appropriate.
• Ability to bend, kneel, reach, grasp, and climb ladders safely as required.
• Ability to perform essential job responsibilities with or without reasonable accommodation.

Additional Notes

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

The annual base salary for this position is $80,000–$85,000. The base salary is determined by experience, education, skills, and location.