Medical Support Assistant (Advanced)

The Medical Support Assistant Advanced provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, inpatient units and care in the community resources. Demonstrates analytical reasoning and proficiency in computerized programs.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty, C&P, Call Center, and CBOC's). Incumbent is responsible for the daily oversight of the area in which they are assigned, providing direct guidance and leadership to the staff assigned to their areas. Incumbent is responsible for: Defining overall objectives, priorities, and deadlines Assisting with unusual situations that do not have clear precedents resolving complex problems to ensure patient services are met. Provide guidance to junior MSA's on scheduling, knowledge of computerized data entry and information processing systems. Will ensure the database integrity by monitoring for accuracy and completeness. Extracting and analyzing data in order to provide reports in support of performance measures to leads, supervisor, and senior management. Assists with staff training and orientation. Knowledge of standard procedures, medical records, medical terminology, security of sensitive electronic files, process improvement. Primary administrative and professional responsibility for planning and directing the activities for the area assigned. Responsible for adhering to VHA directives, laws, and regulations that apply. The Advanced Medical Support Assistant provides specialized and expert administrative support in an interdisciplinary coordinated care delivery model. The work requires independent administrative judgment, advanced knowledge of clinical flow processes, and the ability to coordinate services across multiple clinics, specialties, and care settings to ensure timely access to care. The Advanced Medical Support Assistant performs a full range of complex scheduling duties including: Reviewing and processing consults Scheduling new and follow up appointments Managing recall reminders and return to clinic orders Working the New Enrollee Appointment Request online Manages pre-appointment requirements, no shows, cancellations, and rescheduled appointments Provides communication with the Veterans and caregivers Participate in daily team huddles Answer incoming calls Resolving administrative inquiries Utilizes multiple VA systems and platforms (e.g., VISTA/CPRS, consulting and scheduling modules, recall/reminder systems, secure messaging, telephone management systems, and more. Assignments involve a high degree of complexity requiring independent prioritzation, problem solving and decision making. Work Schedule: Various Tours of Duty (Will be discussed during interview) Compressed/Flexible: Not authorized Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 26484-F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.