Service Center Supervisor

Matthews International is seeking a Service Center Supervisor for our Brooklyn, NY Service Center.   This Supervisor will be responsible for the Day to day operation of a distribution center including customer service, inventory control, Dispatching, and maintenance of the Equipment and delivery of company products to external customers.  This is a full time, first shift position.  Monday - Saturday.  (Must have Saturday availability).

Matthews International is a world wide leader in casket manufacturing, providing the highest quality wood, metal and cremation caskets and other products to our funeral home customers.

JOB RESPONSIBILITIES
• Plans and schedules receipt and delivery of distribution center products.
• Performs routine quality inspections of incoming product and reports quality issues.

• Planning and scheduling dispatch operations, including routes and schedules for Drivers.• Handles day to day execution of inventory processes for numerous items across different SKU’s.
• Supervises the daily work schedules of picking, staging and loading outgoing shipments of product.
• Executes the delivery of any expedited shipments on an emergency basis.
• Measures, monitors and reports operations performance and efficiency metrics.
• Directs and guides the day to day operations staff including warehouse/driver positions.
• Oversees and/or performs SAP transactions. Will train as needed
• Executes continuous improvement programs using Lean principles.
• Utilizes the Matthews Management System in DC Operations.
• Leads employee training.
• Operates delivery vehicles and makes deliveries (approximately 25% of the time).
• Additional duties as assigned.

• 4+ years of previous service center experience; or equivalent combination of education and experience.
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Basic verbal and written communication skills (including analysis, interpretation, & reasoning).
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.
• Must have current driver’s license, clean driving record.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

· Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.

· Occasionally lift and/or move up to 50 pounds.

· Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.

· The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.