Reservation Agent (Boutique Airline)

Description

Reservation Agent

Location: Onsite – Fort Lauderdale Executive Airport (FXE)

Hourly + Monthly & Quarterly Incentives

Position Overview

Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team in Fort Lauderdale. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience, and ensuring every passenger enjoys a smooth booking experience. This position is ideal for someone who thrives in a fast-paced aviation environment and enjoys providing high-touch, personalized service.

What You’ll Do:

• Provide exceptional customer service in person, over the phone, and via email.
• Greet passengers upon arrival and ensure a welcoming experience.
• Manage incoming calls and online inquiries for flight reservations.
• Provide accurate information regarding schedules, fares, policies, baggage, and services.
• Create, update, and manage reservations with a high degree of accuracy.
• Process payments, issue confirmations, and assist with itinerary changes or cancellations.
• Coordinate with pilots, freight personnel, and customer service team members to ensure seamless passenger experiences.
• Process payments, issue confirmations, and assist with itinerary changes or cancellations.
• Assist with ticketing, baggage handling documentation, and applicable fees.
• Walk guests to aircraft on the tarmac as needed.

Requirements

• 2–4 years of experience in hospitality, aviation, or the travel industry preferred.
• High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field a plus.
• Knowledge of travel to the Bahamas and Out Islands preferred.
• Experience with aviation reservation systems strongly preferred.
• Familiarity with freight, logistics, passenger services, or reservations operations a plus.
• Strong attention to detail with the ability to accurately manage fares, fees, and related transactions.
• Sound judgment and critical thinking skills in time-sensitive situations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (especially Excel); additional languages a plus.
• Knowledge of FAA and TSA regulations, or willingness to learn.
• Comfortable learning new systems and thriving in a fast-paced environment.

Schedule Requirements

• Flexibility to work weekends and holidays is required.

Working Conditions & Benefits

• Full-time, onsite position based at Makers Air (FXE).
• Exposure to outdoor elements when escorting passengers on the tarmac.

Benefits (available after 60 days for full-time employees):

• Medical coverage starting as low as $18 bi-weekly
• Supplemental Aflac coverage
• IRA with 3% company match
• Paid Time Off and Holiday Pay
• Shift differential pay
• Hourly pay plus monthly, quarterly, and annual bonus incentives
• Pay-for-performance opportunities
• Collaborative, fun, and engaging company culture