Founding Account Manager

About the company

Our client is a business software company.

The role

Raydar is recruiting for this role on behalf of our client. Build a founding account management function, owning renewals, retention, and expansion while creating repeatable post-sales processes.

What you'll do

- Run customer check-ins and turn feedback into product priorities.

- Negotiate renewals, seat expansion, upsells, and term extensions.

- Drive adoption of new features across a large customer base.

- Build dashboards and automations to identify churn risk and growth opportunities.

- Maintain account plans and represent customer needs in roadmap discussions.

Requirements

What we're looking for

- 3 to 7 years in customer success, account management, or post-sales work at a B2B software company.

- Direct ownership of retention, expansion, and renewals.

- Early-stage startup experience and ability to create processes without an existing playbook.

- Experience building dashboards or automations and managing many accounts in a CRM.

- A bachelor's degree and strong communication with senior stakeholders.

Bonus points

- Experience serving legal or other professional services firms.

Benefits

Compensation and benefits

- Base salary: USD 104,000 to 144,000 per year.

- Equity: 0.25-0.45%.

- On-target earnings: USD130,000 to USD180,000 per year, with an 80% base and 20% performance split tied to retention and expansion.

- Medical, dental, and vision insurance.

- Unlimited paid time off and flexible hours.

- Commuting support, wellness membership, and selected office meals.

Location and work model

- Five days per week in the New York office, with four work-from-home weeks per year. Customer travel is required.