Security Assistant

The primary purpose of this Security Assistant position is to work in the National Transportation Vetting Call Center handling both Secure Flight Resolution Calls, regarding passengers who are a possible match to the US Government terrorist watchlist, and Identity Verification Calls, which directly supports the airport's Travel Document Checker (TDC) at airports nationwide for individuals with insufficient or no proper identification.

This Security Assistant position is located National Transportation Vetting Center (NTVC), Vetting Operations, Vetting Analysis Division (VAD), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Adheres to security procedures and protocols while determining passenger vetting status, conducting watchlist checks, and verifying passenger identity. Resolves customer service and security inquiries per established procedures or escalates to Supervisor when necessary. Able to preview information, conduct research, and provide solutions in a time-constrained environment. Utilizes government and commercial databases to verify the vetting status of traveling passengers and gate pass holders, conducting watchlist checks, and establishing identity of passengers who do not present acceptable identification. Creating daily reports and log entries in call tracking database to indicate the nature of the call, specific research results, and the disposition of the call. Supports program analysis functions and processes, i.e., applies analytical techniques to perform a combination of routine and multiple and varying assignments assisting managers and other employees in day-to-day operations. Builds and maintains collaborative relationships with both internal and external stakeholders to support special initiatives, business processes, and procedures related to passenger resolution, watchlist or database checks, and identity verification.

You must possess U.S. Citizenship or be a U.S. National. You must have reached the minimum age (18) at the time of application. You must complete a favorable Background Investigation (BI). Selective Service registration is required. You must be able to obtain and maintain a Secret Clearance. This is an Emergency Essential Position. This position is subject to the pre-employment/pre-appointment and random drug testing provisions of TSA's Drug and Alcohol-Free Workplace Program. This position requires shift work. Selected candidate(s) will be assigned to a shift and may be required to work rotating schedule including evenings, nights, weekends, and/or holidays as determined by operational needs. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.