TABLE GAMES FLOOR SUPERVISOR

Position Summary:

Oversees table games and Team Members to ensure the safety, integrity, security and Company and regulatory policies/procedures of the above are withheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating, and improving the established player base, working towards a positive Company image whenever possible.

Essential Functions:

1. Responsible for practicing, supporting, and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
2. Knowledge of all aspects of the game supervised.
3. Ensure utilization reports are accurately completed at designated time.
4. Ensure compliance with Company and department policies and procedures.
5. Ensure proper inventory of cheques on table games to enable payouts to be made quickly and accurately.
6. Train and mentor all Team Members to ensure service standards are met and to championship future growth.
7. Complete player play evaluation sheet.
8. Communicate all information regarding section to incoming Floor Supervisor.
9. Maintain correct player ratings in the Table Games System.
10. Ensure the integrity of the games in assigned section.
11. Signup un-carded players into Rewards Program.

Required Qualifications:

1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Two (2) years' experience as a table games dealer in a casino environment.
3. Excellent verbal and written communication skills.
4. Excellent interpersonal skills.
5. Ability to work any shift or hours.

Physical Requirements:

1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
2. Ability to sit, stand, bend, reach, and twist over a table for up to one hour at a time.
3. Visual/Auditory ability to identify any unusual or unethical practices, which may question the integrity of the game.
4. Manual dexterity to shuffle and pitch cards.
5. Manual dexterity to operate job related equipment.