Pharmacy Technician - CITC

The primary functions of the Care in the Community (CITC) Clinical Pharmacy Technician are to provide administrative, clerical, and basic clinical support to the CITC pharmacy team. The CITC Clinical Pharmacy Technician is responsible for the receiving, assessing appropriateness, and processing of Community Care prescribed prescriptions for final review by a pharmacist.

Total Rewards of a Allied Health Professional The CITC Clinical Pharmacy Technician will assist in all daily tasks concerning prescriptions prescribed by nonVA providers including contacting non-VA providers about formulary alternatives and obtaining documentation needed to process prior authorization requests. The incumbent must have the ability to independently gather, evaluate, and analyze data per established protocols and discern when to bring problems to the attention of the assigned clinical pharmacist. The CITC Clinical Pharmacy Technician is expected to perform all standard pharmacy technician duties including inventory management, medication preparation and distribution, and controlled substances handling in accordance with departmental policies and under supervision. This technician functions under the supervision of the Outpatient Pharmacy Technician Supervisor, and coordinates closely with the CITC Pharmacists and CITC Pharmacist Supervisor. FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: Community Care Prescription Support: Receives faxed, mailed, electronically prescribed, or delivered prescriptions written by Community Care providers and verifies patient information, confirms CITC coverage, and manages non-formulary processes in the Electronic Health Record (EHR). Obtains prescription clarifications from Community Care providers and forwards updates to the reviewing pharmacist. Follows-up via phone and/or fax with Community Care Provider regarding initiated communications concerning non-formulary/prior authorization medications, clarifications, or medication change requests. Receives and triages lab results faxed from the community. Addresses third party rejected prescriptions according to established protocols. Contacts patients regarding prescriptions from unauthorized provider visits and routes or returns prescriptions appropriately. With the assistance of the CITC pharmacist, the technician will communicate with physicians / providers regarding CITC orders that are without refills or expired. Reviews authorized prescriptions for appropriateness using pharmacy technician knowledge, as well as knowledge concerning the national drug formulary and local VA formulary requirements. Provides supplemental reinforcement education for patients concerning operational issues or need for therapy compliance. Assists in the tracking and shipping of Community Care prescribed controlled substances, as well as all Community Care prescribed medications mailed to patients. Help review, process, or triage messages within the secure messenger app, message manager, or other VA communication tools as indicated. Education and Personal Competence Maintain competence by participating in staff development programs or yearly TMS modules. Assist in orientation of pharmacy learners (residents, pharmacy students) or new employees (pharmacists, new technicians). Provide in-service programs for the appropriate clinical personnel and pharmacy technicians as assigned. Successfully complete annual competency certifications based on specific clinical functions/activities assigned. The clinical pharmacy technician is expected to support research projects conducted by Clinical Pharmacy. CUSTOMER SERVICE REQUIREMENTS: Meets the needs of customers while supporting the medical center and service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Work Schedule: Full-Time, Monday through Friday, 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.