Restaurant Supervisor - Roost at Hyatt Regency Greenville

The restaurant supervisor contributes to Roost’s success by assisting in executing restaurant operations during scheduled shifts. This job deploys colleagues and delegates tasks so that colleagues can create and maintain the experience for our customers. Models and acts in accordance with guiding principles.

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Roost.
• Maintains a calm demeanor during periods of high volume or unusual events to keep restaurant operating to standard and to set a positive example for the shift team.
• Anticipates customer and restaurant needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary during each shift.
• Assists with new colleague training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to manager on colleague performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Executes restaurant operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows operational policies and procedures, including those for cash handling and safety and security.

Other Duties and Responsibilities 

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required. 1-3 years’ experience in a restaurant environment.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.