Automation, Logistics & Innovation Lead

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.  

Automation, Logistics & Innovation (A.L.I) Lead

Position Summary:

The A.L.I. Lead is responsible for leading the installation, maintenance, troubleshooting, repair, and support of automated material handling and warehouse automation systems across Raymond Central's service territory. This position supports a variety of automation technologies and manufacturers while delivering safe, efficient, and professional service to customers.

The ideal candidate possesses strong mechanical and electrical aptitude, troubleshooting skills, attention to detail, and a commitment to continuous learning and safety.

*This position is remote with extensive travel for business needs, but requires that you live within the Raymond Central footprint.

Principle Duties & Responsibilities:

• Technical Support: For Automation including Kardex, Autostore, iWarehouse, iWOS, De-Stuffits, Conveyor, etc.  and Trucks when applicable. 
• Project Leadership: Lead installs and major repairs of Destuff-its, Conveyor, PFlow and AutoStore, ensuring the right technicians are assigned for successful execution. 
• Closeout & Documentation: Closeout Builds, ensure FQRs have been completed and acceptance forms are signed. 
• Training: Kardex Trainer, Autostore, Destuff-It Trainer and Conveyor Trainer
• Quoting Support: Aid with quotes for larger repairs, moves, Pflow installs, and accessory add-ons coming from sales and field teams. 
• Sales Collaboration: Partner with sales on customer walkthroughs to help create a more seamless handoff from sales to execution. 
• Scheduled Maintenance (SM): Help develop a more structured approach to SM follow-ups post-install.
• Cross-Functional Support: Serve as a backup for other areas of Automation when needed.
• Service Council engagement monthly. 
• Other Duties as assigned. 

Minimum Requirements:

• Must have a high school diploma or GED
• Valid driver’s license with clean motor vehicle report
• At least ten (10) years of experience working in a technical role (mechanics, hydraulics, electrical, pneumatic, etc.)
• Ability & willingness to travel as often as business needs dictate
• Meet the physical job requirements

The ideal candidate will possess:

• Strong mechanical aptitude and basic electrical troubleshooting skills.
• Ability to read mechanical drawings and electrical schematics.
• Strong problem-solving and analytical skills.
• Ability to work independently and within a team environment.
• Excellent customer service and communication skills.

Experience in one or more of the following areas is also preferred:

• Industrial automation
• Material handling equipment
• Automated storage systems
• Conveyor systems
• PLC or controls troubleshooting
• Industrial electrical systems
• Mechanical installation
• Field service
• Equipment commissioning
• Preventative/Scheduled Maintenance
• Robotics or automated warehouse systems