Associate Account Manager

About the company

Our client is a fast-growing financial technology company.

The role

Raydar is recruiting for this role on behalf of our client. Look after a book of business clients from first onboarding through ongoing adoption, combining post-sale support with relationship management. You will serve as a day-to-day point of contact and advisor, helping clients get lasting value from a software platform.

What you'll do

- Own a portfolio of roughly 30 client accounts, holding regular meetings and guiding each through adoption milestones.

- Onboard new clients, support implementation and data setup with the product team, and resolve day-to-day issues.

- Advise clients that have limited internal marketing capacity and coach them on best practices.

- Plan across the portfolio by preparing for meetings, tracking follow-ups and making sure no account is overlooked.

- Join weekly strategy sessions and regular one-on-ones to share practices and work toward commission-based adoption goals.

Requirements

What we're looking for

- 1 to 3 years of experience in a client-facing role.

- Post-sale account management experience in B2B SaaS, including renewals, expansion and retention.

- Proficiency with a CRM such as Salesforce or HubSpot.

- Initiative in building client relationships and identifying opportunities to expand accounts.

- Comfort working in a small, early-stage startup.

- Based in New York City or willing to relocate, as the role is fully in-office.

Bonus points

- Experience with marketing automation or customer engagement platforms.

Benefits

Compensation and benefits

- Base salary: USD 80,000 to 90,000 per year

- Equity

- Commission with uncapped earning potential

- Health, dental and vision coverage

- Retirement plan

- Paid time off

- Flexible work-from-home days

- Conference travel

Location and work model

- New York, NY, United States

- On-site, 5 days per week in office

- Full-time