HVAC Technical Support Specialist Supervisor

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Technical Support Specialist Supervisor at our Corporate Office in Tacoma, WA! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you!

Summary

• Perform a broad range of inside administrative and HVAC service support for both Customers and Team Members
• Provide excellent customer service to current and potential Customers
• Assist Customers and Team Members with HVAC equipment support, communication of product information, product and service training, warranty claim fulfillment, and factory support
• Perform a wide range of leadership responsibilities including effectively delegating work to members of their Team, coaching/mentoring the Team Members to achieve desired results and developing meaningful metrics upon which to hold the Team Members accountable for accomplishing
• Demonstrate personal integrity, an exemplary work ethic and an authentic concern for the welfare of Team Members
• Constantly promote and encourage a positive and safe work environment for Team Members
• Regularly evaluate their Team and then develop and implement a Team Member development plan that ensures succession for critical roles in their area of responsibility

​Education/Experience/Skills

• 3+ years of experience in retail HVAC with Dealer service background
• Extensive knowledge of HVAC industry
• High school diploma or GED required
• College degree preferred
• Prior direct consumer service experience desirable
• Demonstrated ability to multi-task in fast-paced environment
• Proactive and self-motivated
• Strong attention to detail
• Strong time management and organizational skills
• Strong presentation skills
• Strong written and verbal communication skills
• Strong work ethic and high degree of personal integrity
• Ability to use tact and diplomacy in sensitive situations
• Able to operate personal computer, calculator, other office machines and proficient in MS Office (Word, Excel, PowerPoint)
• Able to work sitting or standing and move freely throughout the facility
• Able to lift or carry equipment, supplies and inventory on a frequent basis
• Ability to use tact and diplomacy in sensitive situations

Comprehensive and competitive benefits package includes:

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Discretionary Profit Sharing
• 401(k) Retirement Plan
• Annual Holidays: 6 Paid Holidays and up to 2 Paid Floating Holidays
• Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
• Tuition reimbursement for 2-year and 4-year degree programs
• Life Insurance, Voluntary Supplemental Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability
• Employee Assistance Program