User Experience (UX) Strategist

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Bureau of the Fiscal Service, Agency Compliance and Engagement Division. As a User Experience (UX) Strategist, you will serve as a user experience (UX) design specialist with human-centered design expertise for the Do Not Pay (DNP) suite of products.

As a User Experience (UX) Strategist, you will: Collaborate with Product Owners, Architects, and with direction from leadership, establishes UX strategy and vision for DNP's product ecosystem: DNP Connect Application Programming Interface (API), Web Portal, Multi Search, Batch Match, Continuous Monitoring, Public Assistance Reporting Information System (PARIS), and Payment Verification. Plan and conduct user research to understand agency workflows, pain points, and challenges that arise during onboarding (e.g., pre-award, prepayment, post-payment screening), Public Access Link (PAL) submissions, data-sharing processes, integration readiness activities, and use of verification and other screening tools. Plan and lead user research with federal agencies, states, and financial system vendors interacting with Connect integrations, Portal workflows, and Payment Verification returns. Develop and refine UX standards and guidelines that ensure consistency across DNP products. Ensure experiences meet Section 508, Treasury User Interface (UI) guidance, and Treasury payment integrity policy criteria. Collaborate with Stakeholder Communications Strategist to ensure consistent messaging and experience improvements are across OFI and partners.

All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. Key Requirements: Please refer to the "Additional Information" section for additional Conditions of Employment. Click "Print Preview" to review the entire announcement before applying. To preview the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13097483 Must be U.S. Citizen or U.S. National.