Lead Service Associate

Job Description

Position:             Lead Service Associate
Department:       Del Sol Martketplace

Job Summary:
Under general direction, assists with supervising and directing daily site operations and staff and safeguarding assets.

Essential Duties and Responsibilities:

• Provides customers with superior customer service.
• Performs and verifies jackpots according to approved and established procedures.
• Performs minor machine repairs.
• Performs basic troubleshooting and repair of slot machines, as required.
• Ensures all slot machines are secure and tamper-proof
• Assesses the condition of slot machines that indicate service is needed.
• Maintains a working knowledge of promotions.
• Assists management with staff training including customer service, cleanliness standards, sales register operations, slot machine payouts, and basic site operating issues.
• Assists in assuring that inventory goods are properly stocked, faced, in date code, saleable, and properly priced.
• Ensures that secured areas within the store are adequately controlled.
• Assures that location safety programs are followed.
• Maintains overall cleanliness and appearance of site.
• Ensures that site is properly operating in absence of General and Assistant Manager.
• Ensures that all site equipment is properly functioning and well maintained.
• Assures that all Tribal policies and procedures are adhered to.
• Assists with managing cost controls and cash flow practices.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of basic customer service practices;
• Knowledge of basic management/supervision practices and techniques;
• Knowledge of basic recordkeeping and reporting procedures;
• Knowledge of site policies, procedures, safety rules, and regulations;
• Skill in perform moderate mathematical computations;
• Skill in routine maintenance on equipment and determining what kind of maintenance is needed;
• Skill in conduct inspections of products, services and processes to evaluate quality and performance;
• Skill in delegating assignments and coordinating activities;
• Skill in training and supervision of subordinates;
• Basic skills in the use of electronic test equipment, power tools, and other tools of the trade.
• Basic skills in the use of personal computers and other office equipment.
• Ability to use point of sale, scanning, and inventory control equipment;
• Ability to operate facility equipment;
• Ability to Establish and maintain effective working relationships with employees;
• Ability to reach, carry, and deliver change to guests and to maintain a slot bank;
• Ability to walk or stand 100% of the shift;
• Ability to use tact, courtesy, and communicate well with others, orally and in writing;
• Ability to maintain a strong, team-oriented environment;
• Ability to maintain a flexible work schedule and work extended hours as required.

Minimum Qualifications:

• High School Diploma or GED;
• Six (6) months of progressive responsibility working in a retail establishment, preferably a convenience store with fuel service;
• Must be able to lift 40 pounds, with or without a reasonable accommodation;
• Must be twenty-one (21) years of age;
• Must have employment eligibility in the U.S.;
• Must be able to obtain, maintain, and retain a valid Class II Gaming License; 

Preferred Qualifications:

• Bilingual (English/Spanish).