Registered Nurse-Clinical Contact Center

The Robley Rex VA Healthcare System is actively recruiting for Registered Nurses for the Daytime Clinical Contact Center in Primary Care at the Fort Knox VA CBOC. This position is not eligible for remote (virtual) or telework.

The Louisville Daytime Primary Care Clinical Contact Center (CCC) Triage Registered Nurse (RN) provides telephone care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness, using appropriate nursing judgment and evaluation of human responses to actual or potential health problems. The CCC RN role is complex, requiring flexibility, independent decision-making and collaboration. The CCC RN is an expert communicator and provides timely, appropriate advice, and guidance to patients and their representatives who seek assistance with health care issues. The CCC RN communicates through a structured process in which information is exchanged clearly and accurately among team members. The CCC RN is self-directed in goal setting in complex situations and manages competing priorities while providing quality nursing care to a complex patient population through the care continuum. In this position, employees demonstrate autonomy in delivering and improving holistic care through collaborative strategies, serving as the liaison between the Veteran and their provider(s) for access to care in a virtual environment for urgent and episodic care. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday-Friday, 8:00am-4:30pm (EST) Remote: NOT REMOTE-ELIGIBLE AT THIS TIME Telework: NOT AT THIS TIME Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Pay Schedule: NS95

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.