Trades Dispatcher - Home Services Company

Overview

About Us 

Superior Comfort is a trusted HVAC, Plumbing, and Electrical home service company serving Rhode Island and Southeastern Massachusetts. We pride ourselves on delivering high-quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth.  

The Opportunity: We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.  

What You’ll Do: 

• Schedule and dispatch technicians for residential service calls and installations 
• Prioritize jobs based on urgency, technician availability, and geographic location 
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations 
• Coordinate emergency responses and resource allocation 
• Track technician progress and adjust scheduling in real-time as needed 
• Maintain detailed records of service calls and field activities 

What We’re Looking For: 

• Prior experience in dispatching, scheduling, or a related administrative role 
• Strong communication and customer service skills 
• Ability to multitask and remain calm in a fast-paced environment 
• Familiarity with dispatching software; ServiceTitan experience is a big plus 
• Detail-oriented and adept at managing logistics and timelines 
• A team player who thrives in a collaborative setting 

What We Offer 

• 401(k) with company match 
• Health, dental, and vision insurance 
• Short- and long-term disability coverage 
• Life insurance 
• Paid holidays and generous PTO 
• Employee discounts on services 
• Referral bonus programs 
• Supportive team environment with growth opportunities 

Compensation:  

• $22-30 per hour  

Superior Comfort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Pre-employment background check and drug screening may apply, subject to local laws.