Student Service Coordinator

Position Classification

FT Admin Hourly

Position Summary

The Student Services Coordinator’s primary role is supporting the well-being and success of students, which includes academic advising, resolving student issues, and the timely processing of advising-related documents within the College of Business Administration. The role also supports the College leadership, including the Dean, Assistant Dean, Graduate Programs Director and Undergraduate Programs Director, Executives- in- Residence, and faculty. Recruitment is also a major function, including attending education fairs. The Student Services Coordinator also serves as a liaison to other academic and administrative units, including Admissions, the Registrar’s office, Student Accounts, the International Services Office, and the Dean of Students office, the Student Success Center, the Center for Career & Professional Development, Financial Aid, and other academic departments. The Student Services Coordinator must be a good listener, have empathy, show compassion, and be respectful of all students, faculty and staff.

Essential Duties and Responsibilities

I. Academic Advising throughout the year.

1. Advise graduate, undergraduate, international students and high school dual enrollment students regarding course selections each term.
2. Interpret and explain academic policies and procedures.
3. Follow-up on unregistered students.
4. Enter advising notes in banner.
5. Process advising forms such as adds/drops, change of program forms, and Michigan Undergraduate Guest Applications.
6. Advise potential students regarding entrance requirements, the admission process and transfer credits.
7. Evaluate, review and complete graduation certifications for graduate students.
8. Resolve student academic issues.
9. Track and monitor student academic progress, to include students on academic warning, academic probation and those facing academic dismissal.
10. Coordinate with Admissions to meet with prospective students and/or their families.
11. Process course overrides in Banner.
12. Generate reports utilizing Argos.
13. Attend student related functions.
14. Provide updates to students from the College, regarding scholarship opportunities, internships, field trips, upcoming events, and other opportunities.

II. Manage the Graduate Assistant process 10% each academic term.

III. Manage the CBA High School Dual Enrollment Process 10% each academic term.

IV. Attend student recruitment and education conferences.

V. Serve as staff moderator for Collegiate DECA student organization.

VI. Other duties as assigned.

Minimum Qualifications

Education - A college degree and a professional certificate or graduate degree.

Employment - Six months to two years (Equivalent combination of education and employment).

Preferred Qualifications

Strong interpersonal skills, patience, a positive attitude and a genuine concern about students and their overall wellbeing, the ability to multitask, be well organized, be very proactive and be detail-oriented. The Student Services Coordinator’s schedule should be flexible to serve students days, and evenings, as well as some weekends.

The Student Services Coordinator must be willing to support and promote the mission of the College and University.

Knowledge, Skills, and Abilities

• Previous experience as an academic advisor in higher education.
• Experience using Banner IX, Argos and Microsoft Suite.
• Knowledge of academic policies and procedures.
• Knowledge of campus college departments.
• Knowledge of Microsoft Teams, Google Meet, and Zoom.

Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule

Monday to Friday 8.30 AM to 5.00 PM.