Community Specialist

Community Specialist

FCS-CS · Draper, Utah (Hybrid)

Build a Career, Not Just a Job

Alignment with the HOALiving Core Values is a requirement of all positions within the organization:

• Solution Based
• Team Focused
• Accountable
• Respectful
  

At HOALiving, Community Specialists are an important part of the team that keeps our communities running well. This role is a great fit for someone who is organized, service-minded, detail-oriented, and ready to build a career in community association management.

You’ll work alongside Community Managers and other team members to support homeowners, board members, vendors, and the communities we manage. You’ll gain hands-on experience across many aspects of association management while developing the skills and industry knowledge to grow your career at HOALiving.

We Back That Up

• Generous paid time off from day one
• 17 paid holidays a year, including your birthday, eligible from day one
• Certification support to help you build a career in community association management
• Medical, Dental, Vision, and Life coverage
• 401(k) with employer match
• A team and leadership structure built to help you learn, grow, and take the next step in your career

What You’ll Do

As a Community Specialist, you’ll provide day-to-day support to Community Managers and help deliver a responsive, professional experience for homeowners and board members. You’ll help keep communication moving, records organized, requests on track, and community needs from falling through the cracks.

Your responsibilities will include:

• Respond to homeowner questions and requests by phone, email, action items, and other communication channels
• Maintain accurate homeowner account notes and community records
• Prepare, send, and track violation correspondence through Vantaca
• Review, organize, and help coordinate architectural requests
• Organize and distribute community newsletters and other communications
• Create and track maintenance work orders through Vantaca
• Support the Customer Service phone queue as needed
• Assist Community Managers with the day-to-day needs of their assigned communities
• Attend association meetings periodically when requested
• Track insurance renewals, bids, and related information through Vantaca
• Organize bids, contracts, and other community documents
• Coordinate special mailings and community communications
• Assist with vendor management and follow-up
• Support entry-system administration, including pool fobs and gate access
• Maintain amenity reservations for assigned communities, as applicable
• Conduct scheduled community standards tours with Community Managers
• Maintain accurate electronic files and records

What We’re Looking For

We’re looking for someone who enjoys helping people, stays organized when there are a lot of moving pieces, and takes pride in getting the details right.

You don’t need to know everything about association management on day one. What matters most is bringing strong customer service, communication, organization, and problem-solving skills, along with the willingness to learn.

Experience

We welcome candidates with experience in customer service, administrative support, hospitality, property management, real estate, retail, or other service-oriented environments.

Experience in HOA or community association management is a plus but not required.

If you’re coming from another industry, many of your skills transfer directly: communicating with customers, managing multiple priorities, keeping accurate records, resolving problems, meeting deadlines, and working effectively as part of a team.

Skills

• Strong verbal and written communication
• Excellent customer service and interpersonal skills
• Organized, detail-oriented, and able to manage competing priorities
• Sound judgment, problem-solving skills, and resourcefulness
• Ability to maintain accurate homeowner records and correspondence
• Comfortable working with spreadsheets, databases, email, and document-management systems
• Proficient in Microsoft Outlook, Word, Excel, and Teams
• Comfortable learning industry technology such as Vantaca
• Typing proficiency of at least 45 WPM
• Ability to work collaboratively and take direction from multiple team members

What You Bring to the Team

• Honesty, respect, and a strong work ethic
• A customer-first mindset
• Accountability and follow-through
• Flexibility and adaptability
• A positive, professional demeanor
• Willingness to learn from experience and feedback
• A team-first approach
• A good sense of humor because we take the work seriously, not ourselves

Working Conditions

This role blends office-based work with periodic community site visits. You’ll spend portions of the day working at a computer and communicating with homeowners, Community Managers, board members, vendors, and other team members.

Community visits may require walking, and the position may occasionally require lifting supplies or materials. Because community standards tours and site visits are part of the role, a valid driver’s license and acceptable driving record are required.

You’ll work in a collaborative, busy environment where priorities can change and deadlines matter. The ability to stay organized, communicate clearly, and provide excellent service while managing interruptions is important to success in this role.

At HOALiving, the Community Specialist role can be more than an administrative position. It’s an opportunity to learn the association management business, develop valuable professional skills, and build a long-term career with a company that invests in its people.

EEOC Statement

HOALiving is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.