Key Account Manager, Walmart Omni-channel

Key Account Manager, Walmart Omni-channel

Position Summary:

The Key Account Manager, Walmart Omni-channel is responsible for driving profitable growth across Walmart's omnichannel ecosystem by developing integrated strategies that connect in-store, digital, pickup, delivery, and marketplace channels. This role serves as the commercial leader for omnichannel growth, partnering with Walmart Merchants, eCommerce teams, Supply Chain, and internal cross-functional stakeholders to create seamless customer experiences that drive share, sales, and profitability.

The successful candidate combines strong account management skills with expertise in omnichannel retailing, shopper behavior, digital commerce, and supply chain execution. This individual will identify opportunities to grow category performance across all customer touchpoints while ensuring alignment between physical and digital strategies.

Key Responsibilities:

Omnichannel Business Leadership

• Partner with Sr. NAM to lead development and execution of integrated omnichannel growth strategies across Walmart Stores, Walmart.com, Pickup, Delivery, Marketplace, and emerging digital platforms.
• Own annual and quarterly business planning focused on total Walmart sales, omnichannel penetration, profitability, and market share growth.
• Develop joint business plans that align store and digital growth objectives.
• Partner with Walmart Merchants and Omni Merchants to identify opportunities that create a seamless customer experience across channels.
• Deliver revenue, share, and profit objectives across the total Walmart business.

Omnichannel Assortment & Merchandising Strategy

• Develop strategies that optimize assortment across both physical and digital channels.
• Identify opportunities for:
• Omni-exclusive assortments
• Digital-first launches
• Marketplace expansion
• Bundling and cross-category solutions
• Seasonal programs
• Subscription and replenishment initiatives
• Partner with Walmart teams to maximize assortment productivity and omnichannel availability.
• Ensure merchandising strategies support both store conversion and digital discoverability.

Omnichannel Shopper Experience

• Lead initiatives that improve the customer shopping experience across all Walmart touchpoints.
• Analyze customer purchase behavior across stores and digital channels to identify growth opportunities.
• Develop strategies to improve:
• Customer acquisition
• Retention
• Basket size
• Repeat purchase rates
• Cross-channel engagement
• Support initiatives that drive customer migration between digital and physical channels.

Digital Shelf & Online Performance

• Partner with Digital Commerce and Retail Media teams to deliver best-in-class digital shelf execution.
• Optimize:
• Product content
• Product imagery
• Search performance
• Ratings and reviews
• Enhanced content
• Online conversion
• Improve item visibility and content quality while supporting broader omnichannel objectives.
• Ensure online execution supports store traffic, omnichannel fulfillment, and customer conversion.

Omnichannel Supply Chain & Inventory Management

• Partner closely with Supply Chain and Walmart replenishment teams to improve item availability across all fulfillment channels.
• Support strategies that maximize:
• On-shelf availability
• Online in-stock rates
• Pickup availability
• Delivery availability
• Fulfillment performance
• Identify and resolve inventory risks that impact omnichannel sales.
• Ensure product availability supports major events, promotions, and seasonal opportunities.

Data Analytics & Performance Management

• Utilize insights from:
• Scintilla
• Walmart Connect
• Circana
• Profitero
• Internal BI platforms
• Monitor:
• Total Walmart sales
• Omnichannel share growth
• Digital penetration
• In-store performance
• Traffic and conversion metrics
• Inventory performance
• Category growth trends
• Develop business reviews with actionable recommendations that drive total business growth.

Cross-Functional Leadership

• Partner closely with:
• Sales
• Marketing
• Category Management
• Supply Chain
• Demand Planning
• Customer Service
• eCommerce Operations
• Collaborate for cross-functional execution of omnichannel initiatives.
• Drive organizational alignment around Walmart growth strategies and priorities.
• Influence stakeholders without direct authority to achieve business objectives.

Qualifications:

Required

• Bachelor's Degree in Business, Marketing, Supply Chain, Analytics, or related field
• 3+ years of sales, account management, or eCommerce experience
• Demonstrated success growing Walmart.com sales
• Strong understanding of:
• Walmart eCommerce
• Walmart Connect
• Walmart Marketplace
• Omnichannel retailing
• Digital shelf management
• Advanced Microsoft Excel and Power BI skills
• Excellent analytical, presentation, and negotiation skills

Preferred

• Experience in CPG General Merchandise categories
• Experience with:
• Experience managing $25M+ in annual Walmart eCommerce revenue

Environmental Factors:  

• Working conditions are normal for an office environment
• Must be able to sit for extended periods of time
• Must be able to use a computer keyboard and view a monitor for extended periods of time
• This position follows a flexible work arrangement that includes three days per week on-site in our Bentonville, AR office and two days per week working remotely.

What We Offer: 

• Comprehensive Medical/Dental/Vision plans
• Generous Paid Time Off Programs
• Life & Disability Insurance
• FSA/HSA/Dependent Care FSA
• Paid Parental Leave
• 401k and company match
• EAP & Employee Wellness Programs
• Volunteer Days Paid Time Off

About Conair: 

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories. 

Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring. 

Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products. 

At Conair, we inspire our customers with innovative high-quality products and 

iconic brands that enhance their lives. 

Are you passionate about this opportunity but worried that you don’t have 100% of the experience we’re looking for?  We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!